Joel Grullon
Davenport,Florida
Overview
4
4
years of professional experience
Work History
Front Desk/Bellman
Disney Allstar Sports Resort
01.2023 - 01.2024
- Greet and Welcome guests
- Answer questions and address complaints
- Answer all incoming calls and redirect them
- Receive letters, packages etc
- And distribute them
- Prepare outgoing mail by drafting correspondence, securing parcels etc
- Check, sort, and forward emails
- Monitor office supplies and place orders when necessary
- Keep updated records and files
- Take up other duties as assigned (travel arrangements, schedules etc.)
Door dash Delivery Driver
Company A
05.2022 - 01.2024
- Delivered food and other items in a timely manner while maintaining the highest customer service standards
- Drove own vehicle or used company provided vehicle to deliver orders, following all applicable laws and regulations regarding commercial driving privileges
- Always maintained clean and well-maintained vehicles, including checking fluid levels, tire pressure, etc., as appropriate for the weather conditions
- Followed all safety procedures when loading/unloading deliveries from vehicle and during delivery route travel (e.g., securing loads)
- Communicated with customers about any delays or issues that may arise during the delivery process via phone calls or text messages as needed
Delivery Driver/Courier
Amazon Flex
05.2022 - 01.2023
- Used Amazon Flex application to determine orders and timelines
- Checked routes and calculated estimated delivery times
- Picked up items from stores, restaurants, and other locations
- Delivered items to customers, and ensure that payment was made
- Updated order statuses in the Flex app on a regular basis
- Obey traffic laws and follow established traffic and transportation procedures
Warehouse Package Handler
Fedex Ground
03.2021 - 05.2022
- Retrieve and relocate packages and materials to and from different parts of the warehouse according to inventory demand
- Stockpile, load and unload packages and materials for trucking and deliveries
- Pack products in boxes manually and keep a record of the items packed and moved
- Advise on inventory counts and order needs
- Operated material moving machine such as Order Pickers and sometimes Forklift to handle items and relocating as needed
- Communicate with co-workers and clients to ensure the safe and on-time delivery of goods
- Lifting 50+ lb
- Packages daily in a physically demanding environment that includes constant movements ie; pushing, pulling, bending down, and lifting of packages
- Offered Safety Lead Position
Front Desk Concierge
Towne Place Suites @ SeaWorld
11.2019 - 03.2020
- Customer Service and Data Entry
- Greet, register and assign rooms to guests
- Verified customer identity credentials and process reservations
- Process cross-sell inquiries pertaining to the hotel services and products
- Compute bills, collect payment, balance drawer
- Switchboard and computer processing for interoffice communications
Education
Florida Sales Pre-License Course -
Zarzuela Realty and School
11.2024
Guttman Community College
12.2018
High school -
Urban Assembly for Law and Justice
06.2018
Tech 360 Squad Program -
06.2018
Skills
- Bilingual (English and Spanish)
- Active listening
- Empathy
- Problem solving
- Time management
- Forklift Operator
- Order Picker Operator
- Pallet jacks
- Data entry
- Inventory keeping
Timeline
Front Desk/Bellman
Disney Allstar Sports Resort
01.2023 - 01.2024
Door dash Delivery Driver
Company A
05.2022 - 01.2024
Delivery Driver/Courier
Amazon Flex
05.2022 - 01.2023
Warehouse Package Handler
Fedex Ground
03.2021 - 05.2022
Front Desk Concierge
Towne Place Suites @ SeaWorld
11.2019 - 03.2020
Florida Sales Pre-License Course -
Zarzuela Realty and School
Guttman Community College
High school -
Urban Assembly for Law and Justice