Joel Gutierrez-Martinez
Upland,CA
Summary
Adept at driving team performance and customer satisfaction at Gap Inc, Old Navy, excelling in ethical leadership and data-driven decision-making. Enhanced organizational development and customer focus, significantly improving customer experiences. Skillfully balanced multitasking and effective communication, ensuring operational excellence and reliability. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
Work History
Senior Leader
Gap Inc, Old Navy
10.2022 - Current
- Directed employees, set schedules and prioritized work assignments.
- Set clear team goals and delegated tasks and set deadlines.
- Developed strategies to promote team member adherence to company regulations and performance goals.
- Discovered training needs and provided coaching.
- Greeted customers entering store and responded promptly to customer needs.
- Processed cashier transactions quickly and accurately, driving brand loyalty programs.
- Handled customer inquiries professionally, providing accurate product information while maintaining a friendly demeanor at all times.
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
High School Diploma -
Mt San Antonio
Walnut, CA 08.2022 - 05.2027
Skills
- Ethical Leadership
- Adaptability and Resilience
- Data-driven decision-making
- Customer Focus
- Problem-Solving
- Time Management
- Multitasking
- Effective Communication
- Organizational Development
- Attention to Detail
- Reliability
Languages
Spanish
Limited Working
Timeline
Senior Leader
Gap Inc, Old Navy
10.2022 - Current
High School Diploma -
Mt San Antonio
08.2022 - 05.2027
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