Joel Guzman
Elgin,IL
Summary
Hardworking professional well-versed in using problem-solving and organizational skills to coordinate shipping and receiving duties. Accustomed to successfully examining shipments and facilitating vendor resolutions with little oversight. Excellent document management and deadline monitoring skills.
Skilled Slot Technician with hands-on experience in troubleshooting, repair, and maintenance of slot machines. Strengths include technical problem-solving skills, proficiency in electronic systems, and a keen eye for detail. Previous roles have led to improved machine performance and efficiency due to diligent work ethic and preventive maintenance practices.
Dependable team player with solid background in fulfillment. Highly productive, organized and efficient with the stamina to stand or walk for long hours.
Resourceful IT Technician known for productive and efficient task completion. Skilled in network troubleshooting, hardware configuration, and software installation. Excel at problem-solving, time management, and communication, ensuring smooth operation of IT systems and positive end-user support experiences.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Slot Technician
Grand Victoria Casino
Elgin, IL
01.2024 - 11.2025
- Maintained and repaired slot machines for optimal performance and reliability.
- Conducted routine inspections to identify mechanical issues and malfunctions.
- Collaborated with team to troubleshoot complex electronic systems in gaming devices.
- Trained new technicians on standard operating procedures and safety protocols.
- Reprogrammed slot machine software as needed using specialized tools and programming languages.
- Troubleshot and repaired improperly functioning slot machines to maintain proper working order.
- Provided training for new employees on the proper use of electronic gaming devices.
- Resolved player disputes by investigating game play history logs and determining the cause of any discrepancies.
- Inspected slot machines regularly for signs of wear, damage or malfunctioning parts.
- Tested newly installed games to verify that they function correctly before releasing them into production.
IT Technician
Grand Victoria Casino
Elgin, IL
12.2022 - 01.2024
- Installed and configured hardware and software for gaming systems and terminals.
- Diagnosed and resolved technical issues for staff and patrons in real-time.
- Assisted in maintaining network infrastructure for seamless casino operations.
- Maintained inventory of IT equipment, ensuring availability for operational needs.
- Troubleshot system issues related to network connectivity, software installation and configuration, printing.
- Resolved hardware issues including replacing parts as necessary.
- Installed and configured hardware, software, systems, networks, printers, and scanners.
- Provided technical support to users via telephone or remote access.
Receiving Clerk
Grand Victoria Casino
Elgin, IL
05.2018 - 11.2022
- Received and inspected incoming shipments for accuracy and quality.
- Maintained organized inventory records using warehouse management software.
- Coordinated with vendors to resolve discrepancies in shipments or orders.
- Assisted team members in unloading and storing supplies efficiently.
- Conducted regular inventory checks to ensure stock levels met operational needs.
- Communicated effectively with departments regarding incoming materials and deliveries.
- Trained new staff on receiving procedures and safety protocols.
- Verified that all merchandise was in good condition upon arrival, and reported any discrepancies or damages immediately.
Fulfillment Associate
Target
Streamwood, Illinois
04.2017 - 04.2018
- Processed customer orders accurately and efficiently for timely fulfillment.
- Managed inventory levels to ensure product availability on the sales floor.
- Operated warehouse equipment to move and organize merchandise safely.
- Assisted in training new associates on operational procedures and safety protocols.
- Implemented best practices for packing and shipping orders to enhance efficiency.
- Operated handheld scanners to track merchandise throughout fulfillment process.
- Filled orders according to defined standards using standard picking system.
- Accepted, processed and quickly filled orders.
Warehouse Worker
Menards
Elgin, IL
06.2015 - 02.2016
- Operated forklifts to move products within the warehouse safely.
- Received and inspected incoming shipments for accuracy and quality.
- Organized inventory on shelves for efficient accessibility and storage.
- Assisted in loading and unloading delivery trucks with merchandise.
- Maintained cleanliness and safety standards throughout the warehouse environment.
- Collaborated with team members to ensure smooth workflow processes.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Used pallet jacks to move items to and from warehouse locations.
- Organized warehouse space for efficient storage of products.
Education
Elgin High School
05.2015
Skills
- Inventory management
- Warehouse software
- Shipment inspection
- Vendor coordination
- Forklift Certified
- Able to use Powered Warehouse Equipment
- Slot machine repair
- Electronic troubleshooting
- Software reprogramming
- Technical training
- Customer service
- Quality assurance
- Problem solving
- Attention to detail
- Effective communication
- Slot machine expertise
- Problem-solving abilities
- Guest service
Certification
- Forklift Certified
Languages
- English
- Spanish
Timeline
Slot Technician
Grand Victoria Casino
01.2024 - 11.2025
IT Technician
Grand Victoria Casino
12.2022 - 01.2024
Receiving Clerk
Grand Victoria Casino
05.2018 - 11.2022
Fulfillment Associate
Target
04.2017 - 04.2018
Warehouse Worker
Menards
06.2015 - 02.2016
Elgin High School