David Talignani
Granite City,IL
Summary
Resourceful Slot Technician known for high productivity and efficient completion of tasks. Specialize in troubleshooting, preventive maintenance, and network configuration within casino gaming environments. Excel in time management, problem-solving, and customer service, ensuring smooth operation and guest satisfaction. Well rounded Bartender/Manager with an upbeat personality. Skilled at making custom drinks and maximizing business revenues with top-notch service. Work well with team members to meet all customer needs in fast-paced environments. Implementing disciplinary actions. Good money handling, problem-solving , maintaining health regulation standards and proper presentation, as well time management abilities.
Overview
21
21
years of professional experience
Work History
Slot Technician
Horseshoe Casino
St Louis, MO
11.2023 - Current
- Performed preventive maintenance on slot machines, including cleaning and lubricating parts.
- Identified malfunctions in slot machines and provided necessary repairs.
- Conducted troubleshooting of all gaming equipment to diagnose problems and take corrective action.
- Monitored and maintained the performance of all gaming systems to ensure optimal operation.
- Assisted customers with technical support for operating gaming devices or resolving issues with their accounts.
- Provided training for new employees on the proper use of electronic gaming devices.
- Inspected slot machines regularly for signs of wear, damage or malfunctioning parts.
- Ensured compliance with local laws and regulations regarding the installation, repair and maintenance of casino gaming equipment.
- Tested newly installed games to verify that they function correctly before releasing them into production.
- Resolved player disputes by investigating game play history logs and determining the cause of any discrepancies.
Bartender Shift Manager
BB's Jazz, Blues and Soups
St Louis, MO
06.2017 - 01.2023
- Developed and implemented staff training program to ensure quality customer service.
- Monitored bar inventory levels, ordered supplies, and maintained cleanliness of all glassware.
- Planned special events such as promotions, happy hours, live music nights., to increase sales revenue.
- Enforced health codes and safety regulations in compliance with state laws.
- Provided exceptional customer service by addressing customer complaints promptly and efficiently.
- Resolved conflicts between employees in an efficient manner in order to maintain smooth operations at the bar.
- Collected and organized daily till totals and tips.
Slot Attendant
Lumiere Place Casino
St Louis, MO
03.2008 - 04.2018
- Greeted customers and provided them with information about the gaming machines.
- Assisted customers in understanding how to use different types of gaming machines.
- Collected money from players and paid out winnings when necessary.
- Inspected gaming machines for malfunctions or tampering, and reported issues to supervisors immediately.
- Kept track of cash transactions at each machine, ensuring accuracy of records at all times.
- Checked the validity of jackpots won by players and distributed prizes accordingly.
- Maintained a professional attitude with guests while providing excellent customer service.
- Responded quickly to customer inquiries regarding rules, regulations and payouts related to games.
Server, Food Prep, Deli Attendant
Maria's Italian American Restaraunt and Deli
Los Angeles, CA
01.2004 - 12.2007
- Provided excellent customer service to ensure satisfaction.
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Conducted regular inventory checks to maintain adequate levels of necessary supplies.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Sliced meats and cheeses and weighed deli items for customers.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Education
GED -
SouthWestern Illionois College
Belleville,Il01-2007
Skills
- Maintenance and repair
- Employee Coaching
- Upselling strategies
- Customer/Guest service expertise
- Inventory Monitoring and Management
- Hospitality and Guest Service
- Responsible Alcohol Service
- POS System Operation
- Creative Mixology
- Safety and Cleanliness Standards
- Teamwork and Collaboration
- Calendar Management
Languages
Spanish
Limited
Accomplishments
*Hospitality Hero of the year
References
References available upon request.
Timeline
Slot Technician
Horseshoe Casino
11.2023 - Current
Bartender Shift Manager
BB's Jazz, Blues and Soups
06.2017 - 01.2023
Slot Attendant
Lumiere Place Casino
03.2008 - 04.2018
Server, Food Prep, Deli Attendant
Maria's Italian American Restaraunt and Deli
01.2004 - 12.2007
GED -
SouthWestern Illionois College