JOSE OCHOA
Homestead,United States
Summary
Seasoned Electrical Engineer and Slot Technician Manager with a proven track record at Senator Suriname, adept in leading high-stakes projects and providing unparalleled technical support. Expertise in electromechanical systems and a strong leader, I excel in diagnosing complex issues and delivering solutions that enhance operational efficiency and customer satisfaction. Skilled Slot Technician with hands-on experience in troubleshooting, repair, and maintenance of slot machines. Strengths include technical problem-solving skills, proficiency in electronic systems, and a keen eye for detail. Previous roles have led to improved machine performance and efficiency due to diligent work ethic and preventive maintenance practices.
Overview
9
9
years of professional experience
Work History
Slot Technician
Grand View Products
Miami, FL
02.2023 - Current
- Tested newly installed games to verify that they function correctly before releasing them into production.
- Assisted customers with technical support for operating gaming devices or resolving issues with their accounts.
- Identified malfunctions in slot machines and provided necessary repairs.
- Coordinated with vendors in ordering replacement parts required for repairs or upgrades.
- Ensured compliance with local laws and regulations regarding the installation, repair and maintenance of casino gaming equipment.
- Performed preventive maintenance on slot machines, including cleaning and lubricating parts.
- Resolved player disputes by investigating game play history logs and determining the cause of any discrepancies.
- Monitored and maintained the performance of all gaming systems to ensure optimal operation.
- Participated in regular inventory counts of spare parts used in repairing slots machines.
- Replaced defective components such as printers, power supplies, touch screens, monitors and other related hardware.
- Configured slot machines to meet customer specifications while ensuring accuracy in payouts.
- Provided training for new employees on the proper use of electronic gaming devices.
- Inspected slot machines regularly for signs of wear, damage or malfunctioning parts.
- Analyzed technical manuals to determine appropriate solutions for common problems encountered during game play.
- Utilized diagnostic tools to identify faults in electrical circuits or wiring within a slot machine's cabinet.
- Maintained records of all work performed on slot machines according to departmental standards.
- Kept up-to-date on changing technologies relevant to electronic gaming devices by attending trainings or seminars.
- Reprogrammed slot machine software as needed using specialized tools and programming languages.
- Maintained clean, safe and hazard-free environment for staff and guests.
- Assisted customers and personnel with slot machine issues and questions.
- Rebuilt, overhauled, adjusted, and calibrated slot machines and gaming equipment.
- Troubleshot and repaired improperly functioning slot machines to maintain proper working order.
SLOT TECHNICIAN MANAGER
Senator Suriname
Paramaribo, Suriname
04.2021 - 10.2022
- Provide technical support services to several casinos (install, remove, convert, perform preventive maintenance, prepare games, set options repair game without field environment, start-up of new rooms, staff training)
- Maintain accurate inventory of parts issued, properly document repair, preventive maintenance, machine prep, standard power analysis and pre-site work
- Follow documentation, policies and procedures, and performance tasks
- Educate customers of basic game functionality
- Domain electronic and software repairs in different brands and models of slot machines such as EGT, IGT, Amatic, Ainsworth
- Check the reports on the technical and financial status of the casino
- Provided technical guidance on repair and troubleshooting techniques for slot machines when necessary.
- Conducted regular inspections of gaming equipment to identify any potential issues or malfunctions.
- Monitored inventory levels of parts used for repairs and replacements, ordering additional supplies when needed.
- Created detailed reports outlining each technician's daily activities and accomplishments.
- Developed and implemented preventative maintenance schedules for all gaming machines to ensure optimal performance.
- Participated in weekly meetings with management team members to discuss current projects or initiatives.
- Documented all changes made to slot machines during maintenance or repair work.
- Trained new technicians on proper use of tools, equipment and safety protocols.
- Assigned tasks to slot technicians based on their individual skillsets and abilities.
- Reviewed monthly financial statements related to revenue generated from slot machines.
- Attended conferences and seminars related to the latest developments in gaming technology.
- Maintained accurate records of repairs, replacements, and other related activities performed by staff members.
- Collaborated with other departments within the casino to coordinate events such as tournaments or promotions.
- Trained new employees in the proper use of gaming equipment as well as safety protocols.
- Ensured that all gaming machines were properly calibrated according to state regulations and industry standards.
- Updated internal databases with information about new games, software updates.
- Analyzed data from various sources to determine trends in machine performance over time.
- Served as primary point of contact for external vendors providing services for slot machines.
- Resolved customer complaints regarding malfunctioning slots in a timely manner.
- Supervised day-to-day activities of slot technicians in the gaming department, ensuring compliance with company policies and procedures.
- Investigated reports of suspicious activity involving slot machines or patrons at the casino.
- Performed quality control checks on repaired and replaced components before returning them to service.
- Rebuilt, overhauled, adjusted, and calibrated slot machines and gaming equipment.
- Identified and attended to potential malfunctions to optimize operations and potential revenue.
- Assisted customers and personnel with slot machine issues and questions.
- Monitored employee work levels and optimized performance with strategic approaches.
ELECTRICAL PROJECT ENGINEER
Chamber of Commerce & Industry (KKF)
Paramaribo, Suriname
09.2019 - 03.2021
- Repair, service and maintenance of FABLAB laboratory equipment (3D printers, CNC Shopboot and laser cutters)
- Development of projects on a laboratory scale with FABLAB equipment and giving demonstration classes to students
- Graphic designer in software Blender, AUTOCAD, SOLIDWORKS, Inkscape, CURA, DIALUX EVO, PROTEUS
- Development of large-scale electrical projects such as skyscrapers, parks, tourist attractions, computer server centers, switchboards, etc
ELECTRONIC REPAIR SHOP MANAGER
Union Digital Company
Santiago de Cuba, Cuba
03.2017 - 02.2019
- In charge of workshop operations, resources for the business and coordinate with customers and senior leadership
- Ensuring product quality, assigning tasks to workers, coordinating resources, ordering supplies, managing invoices, and advising on key projects
- Repair of electrical circuits of machines and printers
ELECTRICAL ENGINEER
UNE Electrical Company
Santiago de Cuba, Cuba
09.2015 - 02.2019
- Preparation of Electricity projects, realization of plans of industrial lines, and supervision and control applications with SCADA software
- Interpretation, modification and design of repeater and trunking configurations
- Modification and design of electrical documentation
- Assembly and start-up of radio frequency antennas in several areas of and electrical substations
- Developing solutions electricity and telecommunications with a high level of complexity
Education
BACHELOR OF SCIENCE - ELECTRICAL ENGINEER
Oriente's Univerity
Santiago de Cuba, Cuba07.2015
Skills
- Matlab
- C/C
- Blender
- AUTOCAD
- SOLIDWORKS
- Inkscape
- CURA
- DIALUX EVO
- PROTEUS
- Microsoft Office
- Read electrical drawings
- Familiarity with CAD software
- Strong leadership
- Situational awareness
- Ability to prioritize tasks
- Design and implementation of electrical circuits
- Strong customer service
- Interpersonal skills
- Attention to detail
- Quality
- Electromechanical systems
- Circuit analysis
- Soldering proficiency
- Software configuration
- Diagnostic skills
- Hand tool expertise
- Maintenance and repair
- Electrical troubleshooting
- Slot machine expertise
- Machine maintenance
- Technical repair
- Team building
- Machine operation
- Money handling
- Gaming equipment maintenance
- Multitasking capacity
- Technical support
- Preventive Maintenance
Languages
- Spanish, Native
- English, Advanced
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Slot Technician
Grand View Products
02.2023 - Current
SLOT TECHNICIAN MANAGER
Senator Suriname
04.2021 - 10.2022
ELECTRICAL PROJECT ENGINEER
Chamber of Commerce & Industry (KKF)
09.2019 - 03.2021
ELECTRONIC REPAIR SHOP MANAGER
Union Digital Company
03.2017 - 02.2019
ELECTRICAL ENGINEER
UNE Electrical Company
09.2015 - 02.2019
BACHELOR OF SCIENCE - ELECTRICAL ENGINEER
Oriente's Univerity