Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brittany Towler

Stratford,OK

Summary

Dynamic professional with a strong background in customer service and patient care, honed at Thunderbird Casino and Baptist Medical Center. Proven ability to resolve complex issues and enhance operational efficiency through strategic planning and team collaboration. Committed to ensuring safety compliance and delivering exceptional service to improve guest and patient satisfaction.

Overview

2
2
years of professional experience

Work History

Slot Technician

Thunderbird Casino
09.2025 - 12.2025
  • Conducted routine maintenance on gaming machines, ensuring optimal functionality and player satisfaction.
  • Diagnosed and repaired electronic and mechanical issues in slot machines to minimize downtime.
  • Partnered with colleagues to address challenging gaming system malfunctions.
  • Assisted in inventory management of spare parts, enhancing operational efficiency during repairs.

Certified Nursing Assistant

Baptist Medical Center
04.2025 - 07.2025
  • Assisted patients with daily living activities, ensuring comfort and safety.
  • Monitored vital signs and reported changes to nursing staff promptly.
  • Documented patient information accurately in electronic health records systems.
  • Collaborated with healthcare team to implement patient care plans effectively.

Patient Service Representative

Absentee Shawnee Tribe
03.2024 - 12.2024
  • Managed patient inquiries and provided accurate information regarding services and procedures.
  • Scheduled appointments using electronic health record systems to optimize workflow and patient access.
  • Assisted patients with insurance verification, ensuring seamless processing of claims and benefits.
  • Collaborated with healthcare teams to ensure patient needs were met efficiently and effectively.

Players Club Representative

Firelake Casino
09.2023 - 03.2024
  • Assisted guests with rewards program inquiries and account management.
  • Provided exceptional customer service, enhancing guest satisfaction and retention.
  • Facilitated promotional events, increasing participation and engagement among club members.
  • Collaborated with team members to streamline operational processes for efficiency.

Education

GED -

Shawnee High School
Shawnee, OK

CNA License - Health Sciences

Gordon Cooper Technology Center
Shawnee, OK

Skills

Team collaboration

Timeline

Slot Technician

Thunderbird Casino
09.2025 - 12.2025

Certified Nursing Assistant

Baptist Medical Center
04.2025 - 07.2025

Patient Service Representative

Absentee Shawnee Tribe
03.2024 - 12.2024

Players Club Representative

Firelake Casino
09.2023 - 03.2024

GED -

Shawnee High School

CNA License - Health Sciences

Gordon Cooper Technology Center
Brittany Towler