Peter Milich
Lattner Entertainment
Washington,IL
21
Years of experience
Dedicated professional with a diverse background in technical repair and customer service. Skilled in diagnosing and resolving equipment malfunctions, fostering teamwork, and maintaining operational efficiency. Committed to delivering exceptional service and ensuring guest satisfaction.
Work History
Slot Technician
1 Year 1 Month- Diagnosed and repaired slot machine malfunctions to ensure optimal operational performance.
- Assisted in troubleshooting electronic and mechanical issues, enhancing machine uptime and guest satisfaction.
- Conducted routine maintenance checks on gaming equipment to uphold safety standards and reliability.
- Collaborated with team members to streamline repair processes, improving overall efficiency within the department.
- Maintained detailed records of service activities, contributing to improved tracking of equipment performance trends.
- Reduced downtime of machines through preventive maintenance routines that identified potential issues early on in their progression.
- Enhanced customer satisfaction by providing timely and efficient repair services for malfunctioning machines.
- Improved slot machine performance by conducting regular maintenance and troubleshooting tasks.
- Performed minor repairs and made adjustments to slot machines to resolve common problems.
Delivery Driver
2 Months- Delivered packages efficiently within designated routes, ensuring timely arrivals.
- Operated delivery vehicles while adhering to safety protocols and traffic regulations.
- Utilized handheld devices for route navigation and package tracking during deliveries.
- Communicated with customers to confirm delivery details and resolve inquiries promptly.
- Maintained vehicle cleanliness and conducted routine inspections to ensure operational readiness.
- Delivered packages to customer doorsteps and business offices.
- Adapted quickly to changing routes and unexpected challenges during daily operations.
- Collaborated with team members to optimize delivery schedules and improve efficiency.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
Battey Team Member/Technician Specialist
3 Years 2 Months- Conducted quality inspections to maintain product integrity and adherence to specifications.
- Operated electric vehicle assembly tools to ensure high-quality production standards.
- Collaborated with cross-functional teams to streamline workflow processes and enhance productivity.
- Trained new team members on safety protocols and operational procedures for efficient performance.
- Implemented process improvements that reduced downtime and optimized assembly line efficiency.
- Assisted in inventory management, ensuring adequate supply of materials for uninterrupted operations.
- Resolved operational issues promptly to minimize impact on production schedules and team performance.
- Participated in team meetings, contributing insights for continuous improvement initiatives across departments.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Worked different stations to provide optimal coverage and meet production goals.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Assisted with inventory counts and stocking of merchandise.
- Trained new team members by relaying information on company procedures and safety requirements.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
- Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
Merchandiser/Delivery Driver
15 Years 11 Months- Developed and executed merchandising strategies to enhance product visibility and drive sales.
- Analyzed market trends to optimize product placement and inventory management.
- Collaborated with cross-functional teams to improve promotional displays and customer engagement.
- Trained and mentored junior merchandisers on best practices for effective merchandising techniques.
- Streamlined processes for inventory tracking, reducing discrepancies and improving accuracy.
- Implemented data-driven decisions to refine merchandising approaches, resulting in increased customer satisfaction.
- Led initiatives to enhance brand presence in retail locations through innovative display solutions.
- Monitored competitor activities to inform strategic adjustments in merchandising tactics and offerings.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on the floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Monitored inventory levels and kept adequate stock in product displays on the sales floor.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
- Verified products appeared at the correct locations in the proper quantities.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
- Assisted customers in locating desired items or suggesting suitable alternatives when necessary, contributing to an elevated shopping experience.
- Trained new team members in merchandising best practices, ensuring a cohesive approach across the store.
- Boosted sales by implementing effective merchandising strategies and visually appealing displays.
- Maximized floor space utilization by rearranging fixtures according to changing business needs and customer traffic patterns.
- Contributed to a safe and welcoming shopping environment by adhering to store policies, addressing potential hazards, and maintaining clean, orderly merchandise displays.
- Reduced out-of-stock instances by conducting regular audits, adjusting inventory counts, and communicating discrepancies to management.
- Collaborated with store management to develop promotional plans and execute timely merchandise resets.
- Streamlined merchandise presentation through consistent application of planograms and adherence to company guidelines.
- Increased brand visibility by designing eye-catching window displays that highlighted new products and seasonal trends.
- Fostered a collaborative team environment, leading to more efficient merchandise handling and display setup.
- Streamlined the restocking process, reducing time from shipment arrival to floor display.
- Ensured optimal stock levels to meet customer demand, conducting regular inventory assessments.
- Coordinated with store management to identify and capitalize on cross-merchandising opportunities.
Education
No Degree - English,Communications,Computers
No Degree - English,Communications,Computer
High School Diploma
Skills
Electrical troubleshooting
Customer support
Preventive maintenance
Technical repair
Diagnostic skills
Hardware installation
Service calls
Preventive maintenance
Hand tool expertise
Hand and power tools
Preventive Maintenance
Attention to detail
Problem-solving
Time management
Effective multitasking
Attention to detail
Reliability
Reliability
Continuous improvement
Guest service
Customer service
Customer engagement
Relationship building
Teamwork
Team collaboration
Customer service
Adaptability
Preventive Maintenance
Customer supports
Client relations
Financial transactions
Cash management
Written communication
Team development
Organizational skills
Flexible schedule
Cash handling
Technical presentations
Loading and unloading
Multitasking ability
Preventive maintenance
Problem-solving
Continuous improvement
Written communication
Service calls
Timeline
Slot Technician
Lattner Entertainment
08.2025 - CurrentRead More
Delivery Driver
Amazon
05.2025 - 07.2025Read More
Battey Team Member/Technician Specialist
Rivian
11.2021 - 01.2025Read More
Merchandiser/Delivery Driver
PepsiCo
11.2005 - 10.2021Read More
Illinois College
No Degree from English,Communications,Computer
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South Suburban College of Cook County
No Degree from English,Communications,Computers
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George Washington HS
High School Diploma
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