Frank Koller
Vancouver,United States
Summary
Experienced hospitality and gaming professional with a proven track record in enhancing guest experiences through exceptional service and problem-solving skills. Adept at troubleshooting and maintaining slot operations, ensuring seamless functionality and guest satisfaction. Strong communicator with expertise in teamwork, time management, and organizational skills, fostering a positive work environment.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Slot Technician
ilani casino
Ridgefield, WA
09.2021 - Current
- Responds to calls for repair service on gaming machines.
- Participants in slot projects as needed.
- Stays informed on current promotions and enables positive guest and team member relations.
Building Services Technician
Touchmark Retirement Center
Vancouver, WA
05.2020 - 09.2021
- Responsible for property inspection, preventive maintenance, upkeep and completion of resident work orders, including plumbing, electrical, HVAC, and unit turns.
Field Service Technician
Electrolux
Vancouver, WA
03.2019 - 05.2020
- Respond to warranty and service calls on residential appliances.
- Troubleshoot and repair as needed including sealed systems.
- Promote the sale of products and additional services.
Field Service Technician
Sears Home Services
Portland, OR
01.2018 - 03.2019
- Respond to service orders on residential appliances, including refrigerator compressor replacement.
- Promotes additional product sales and services.
Warehouse Worker
Lowe's Distribution Fulfillment Center
Lebanon, OR
09.2017 - 01.2018
- Responsible for safe operation of forklifts, and other various types of equipment.
- Pick orders and perform other warehouse duties as needed.
HVAC Helper
Melton Heating & Air
Salem, OR
06.2017 - 09.2017
- Assist journeyman technicians with new equipment installs and removals.
Field Service Technician
Selectemp
Salem, OR
02.2017 - 06.2017
- Respond to service calls on lottery terminals and related equipment.
- Deliver supplies as needed.
- Worked out of IGT Salem office.
Facility Engineer
TARGET DISTRIBUTING Center
Albany, OR
10.2016 - 01.2017
- Responsible for facility upkeep, painting, special projects, assist journeymen level engineers as needed.
Maintenance 1
Corvallis SD 509J
Corvallis, OR
04.2016 - 09.2016
- Responsible for cleanliness, upkeep, and security of assigned area.
- Preform minor maintenace repairs and assist other maintenace staff as needed.
Slot Technician
Station Casinos
Las Vegas, NV
12.1997 - 01.2016
- Responsible for the install, removal, conversion, and maintenance of all gaming equipment and signage.
- Maintain positive interactions with team members and guests.
Military Service
U.S. Navy
San Diego, California
10.1992 - 10.1994
- Ensured maintenance of boilers and associated machinery for optimal performance.
- Worked with cross-functional teams to achieve goals.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Served as pier sentry and rover to maintain security and safety protocols.
Education
Technical school - HVAC/R
National Technical Institue
Henderson, NV11.2015
Technical school - Gaming Machine Repair
C.D.F. Gaming Machine Repair School
Las Vegas, NV12.1997
Diploma -
Valley High School
Las Vegas, NV01.1991
Skills
- Appliance and equipment repair
- Maintenance and repair
- Electrical troubleshooting
- Service requests
- Hand tool expertise
- Service technician expertise
- Refrigeration systems
- Troubleshooting skills
- Electrical systems
- Field service experience
- Slot machine expertise
- Software configuration
- Preventative maintenance
- Guest service
- Soldering proficiency
- Teamwork
- Problem-solving aptitude
- Customer complaint handling
- Active listening
- Effective multitasking
- Time management abilities
- Attention to detail
Awards
- Guest service hero, 01/23, For outstanding guest service and positive team relations.
- Beyond the best, 02/01, Award for beyond the best customer service.
Additional Information - Mvr
Currently have clear MVR.
Military Service
U.S. Navy, United States, E-3 BTFN, 10/92, 10/94, Responsible for maintenance of boilers and associated machinery., Served as pier sentry / rover as needed.
Certification
- Numerous training certificates including JCM and various Gaming vendors
Timeline
Slot Technician
ilani casino
09.2021 - Current
Building Services Technician
Touchmark Retirement Center
05.2020 - 09.2021
Field Service Technician
Electrolux
03.2019 - 05.2020
Field Service Technician
Sears Home Services
01.2018 - 03.2019
Warehouse Worker
Lowe's Distribution Fulfillment Center
09.2017 - 01.2018
HVAC Helper
Melton Heating & Air
06.2017 - 09.2017
Field Service Technician
Selectemp
02.2017 - 06.2017
Facility Engineer
TARGET DISTRIBUTING Center
10.2016 - 01.2017
Maintenance 1
Corvallis SD 509J
04.2016 - 09.2016
Slot Technician
Station Casinos
12.1997 - 01.2016
Military Service
U.S. Navy
10.1992 - 10.1994
Technical school - HVAC/R
National Technical Institue
Technical school - Gaming Machine Repair
C.D.F. Gaming Machine Repair School
Diploma -
Valley High School