Jack Dockendorf
Chanhassen,MN
Summary
After completing a Bachelor of Arts in Communications from University of St. Thomas, I am confident that my academic history and drive for creative solutions will bring a positive new facet to your team. Inspired by the world today, I have cultivated social media, merchandising and visual arts skills through a range of practical experience. I strive to contribute to an energetic and team-driven work culture. While fun and cheery, l also aim to bring practicality and results to our team. Consolidating strengths in motivation, innovation and interpersonal, I know that my creative abilities will serve to bring a valuable addition to your organization. I look forward to the opportunity to meet with you and join your team! My relevant coursework includes: Mass Communications, Foundations of Communication and Journalism, Advanced Techniques in Communication and Journalism, Video Production, Filmmaking, Programming and Photography Upon request, my portfolio of edited video work will be provided. Authorized to work in the US for any employer
Tech-savvy Slot Technician possessing in-depth knowledge of gaming machine circuitry, installation procedures, assembly and maintenance. Offering years of experience monitoring and repairing slot machines. Skillful in effectively identifying malfunctions, troubleshooting, and adjusting electro-mechanical and electronic equipment to optimize efficiency. Collaborative team player comfortable working with minimal supervision and managing multiple tasks simultaneously.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Slot Technician
Little Six Casino
09.2022 - Current
- As a Slot Technician at Little Six Casino, I maintain and repair electronic gaming machines to ensure optimal performance and guest satisfaction.
- My responsibilities include diagnosing technical issues, conducting routine maintenance, and implementing upgrades to gaming systems.
- I collaborate with casino management to coordinate machine installations and configurations.
- I excel in a fast-paced environment, troubleshooting effectively to minimize downtime and maximize revenue.
- With a strong focus on customer service, I provide timely solutions to enhance player experience and support operational efficiency.
- Successfully resolved complex technical problems, reducing machine downtime.
- Performed minor repairs and made adjustments to slot machines to resolve common problems.
- Set up and tested gaming machines and circuitry to conduct operational and functional tests, evaluating performance and reliability of gaming devices.
- Conducted routine inspections to verify compliance with gaming control.
- Implemented preventive maintenance strategies that improved overall machine reliability and guest satisfaction.
- Trained new technicians on machine operations and troubleshooting techniques.
General Merchandise Expert
Target
07.2017 - 08.2022
- Providing friendly and prompt service to guests, expressing patience and courtesy while working hard on a task.
- While I do quite well with customer service, it's my coworkers that rely on me for guidance and help.
Communications and Public Relations Intern
Aging But Dangerous
12.2020 - 01.2021
- Business and Marketing for Aging But Dangerous, connecting potential personalities for interview to the founder, Jean.
Delivery Driver
Papa John's
07.2016 - 07.2017
- Providing friendly and prompt service to guests, expressing patience and courtesy while working hard on a task.
- I also learned how to become a better driver and manage my time while on the road.
- The toughest thing I ever did on that job was a shift-and-a-half during a snowstorm in a Volvo sedan.
Maintenance Technician - Summer Internship
Ryan Companies US, Inc
05.2014 - 08.2014
- Also worked during the summer of 2015.
- Worked in a maintenance mechanical job, alone and in a group.
- This entailed painting in the basement of the Wells Fargo building to cleaning congestion out of the ventilation on the top of Capella Tower.
- There's no guard rail up there, either. It's the tallest building in the Twin Cities.
Food Service Worker
University of St. Thomas
05.2013 - 08.2013
- Successfully provided full-time food service operations service while balancing a full-time course load.
- Learned time and priority management, team collaboration and learning the various skills required to successfully maintain food service operations.
Team Member
McDonald's
09.2011 - 02.2013
- Provided fast and friendly customer service to clients, interacted as part of a team with peers and managers as well as providing great service to hundreds of customers daily.
- Developed collaboration and teamwork skills; recognized for demonstrating initiative in resolving customer and operational issues in a prompt, compliant and courteous manner.
Education
Diploma - Plumbing
Hennepin Technical College
06.2025
Bachelor's - Communications
University of St. Thomas
01.2017
Skills
- Maintenance
- Mechanical knowledge
- Plumbing
- Soldering
- Carpentry
- Video Editing
- Journalism
- Statistics
- Schematics
- Microsoft Office
- Customer Service
- Video Production
- Social Media Marketing
- Adobe After Effects
- Writing Skills
- Blogging
- Equipment repair
- Jackpot payouts
- Gaming regulations
- Software configuration
- Machine maintenance
- Hand tool expertise
- Guest service
- Maintenance and repair
- Hardware installation
- Social perception
Certification
Driver's License
Additional Information
Applying personal strengths by bringing context to complex data thus unifying teams toward a common goal to produce high-impact results, with a knack for de-escalating highly charged work projects while executing under deadline; fast learner who thrives in highly interactive project and team-oriented environments.
Strengths
- Empathy
- Connectiveness
- Context
- Individualization
- Positivity
Timeline
Slot Technician
Little Six Casino
09.2022 - Current
Communications and Public Relations Intern
Aging But Dangerous
12.2020 - 01.2021
General Merchandise Expert
Target
07.2017 - 08.2022
Delivery Driver
Papa John's
07.2016 - 07.2017
Maintenance Technician - Summer Internship
Ryan Companies US, Inc
05.2014 - 08.2014
Food Service Worker
University of St. Thomas
05.2013 - 08.2013
Team Member
McDonald's
09.2011 - 02.2013
Bachelor's - Communications
University of St. Thomas
Diploma - Plumbing
Hennepin Technical College
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