Joel Hackett
Sunbury,OH
Summary
Seasoned Computer Technician well-versed in assisting users with a diverse computer system, mobile devices, and peripheral equipment problems. Familiar with large-scale data center operations and repair procedures ensuring reliability and quality.
"The only limit to our realization of tomorrow will be our doubts of today." - Franklin D. Roosevelt
Overview
5
5
years of professional experience
1
1
Certificate
Work History
Network Deploy Technician
AWS
2025.03 - Current
- Manage network deployment projects and daily operations across AWS data center infrastructure through ticketing systems, ensuring timely completion of requests and maintaining network deployment SLAs
- Troubleshoot complex networking issues including routing, interconnectivity, patch panels, and fiber optic connections using VFLs, power meters to minimize service disruptions
- Collaborate with Network Leadership, Technical Project Managers, and cross-functional teams to execute network capacity expansions and infrastructure upgrades
- Perform hardware racking, stacking, and cable management for network equipment including routers, switches, load balancers, and firewalls while adhering to power and cooling specifications
- Managed network deployment projects and daily operations across data center infrastructure through ticketing systems, ensuring timely completion of requests and maintaining network deployment SLAs.
Data Center Technician
AWS
2024.01 - 2025.03
- Managed Network aggregation-level deployments for building-wide projects, working across teams to speed up deadlines without sacrificing quality, ensuring products were handed off at a high level of quality.
- Responsible for diagnosing and resolving hardware and network issues within large-scale data center environments, ensuring minimal disruption and maximum operational efficiency.
- Worked with instructors to create work flows to enhance the training experience and speed up time to become a fully functional technician
- Innovated when possible and always asked "how can we improve this"
- Driven to learn and was asked to work on the more advanced hosts that require extreme attention to detail to meet strict service level agreements (SLAs) and client expectations.
- Worked closely with teams across the organization to coordinate repairs and upgrades ensuring a full repair was achieved
- Documented all maintenance activities and repairs using detailed records, ensuring accurate tracking of troubleshooting performed,
- Diagnosed and resolved hardware malfunctions in servers and networking equipment to ensure uninterrupted service.
LH Schools IT Field Technician
NetOps Consulting LLC
2023.11 - 2024.01
- Responded to tickets resolving various issues including PCs, printers, VOIP phones, and security systems.
- Imaged and deployed new PCs when needed and assisted in the configuration/repair of an SCCM server to allow for network-based imaging service to increase efficiency.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Configured hardware, devices, and software and created new accounts for new users based on their specific roles.
Service Technician
Micro Center
2022.08 - 2023.11
- Diagnose and repair physical and software issues on electronic equipment, including Windows, Mac, and Linux-based computers.
- Repaired hundreds of Desktops and Laptops of all makes models and sizes and ensured that they were thoroughly QA tested to ensure customer issues were fully resolved.
- Preemptively offered upgrade advice to ensure the reliability of customers' PCs and improve the quality of experience.
- Qualify customer needs on a case-by-case basis to provide proper repair guidance.
- Oversaw shop-wide compliance with vendor-specific warranty claims, ordered parts from vendors, and ensured colleagues followed through with vendor-required duties.
Realtor
Table Rock Realty
2021.02 - 2022.08
- Represented, advised, and negotiated for clients through real estate transactions worth hundreds of thousands of dollars.
- Was a strong example of professionalism, honesty and problem-solving.
- Maintained an electronic database of clients and routinely followed up to ensure they were thoroughly worked.
- Utilized Cloud-based technology in a number of ways to make things more efficient and increase consumer experience.
Education
Homeschooled
Centerburg, OHComptia A+ Training Curriculum
Comptia Network+ Curriculum in Progress
Dell, HP, Lenovo And Apple AWSP Curriculums
Skills
- Analytical Skills
- Network Connectivity troubleshooting
- LAN troubleshooting
- Attention to detail
- Multitasking and organization
- Works Well Under Pressure
- Troubleshooting
Certification
- Licensed Realtor -2021
- CompTIA A+ Certified
- Dell AWSP technician
- Apple ASP technician
- HP AWSP technician
- Lenovo AWSP technician
Timeline
Network Deploy Technician
AWS
2025.03 - Current
Data Center Technician
AWS
2024.01 - 2025.03
LH Schools IT Field Technician
NetOps Consulting LLC
2023.11 - 2024.01
Service Technician
Micro Center
2022.08 - 2023.11
Realtor
Table Rock Realty
2021.02 - 2022.08
Homeschooled
Comptia A+ Training Curriculum
Comptia Network+ Curriculum in Progress
Dell, HP, Lenovo And Apple AWSP Curriculums