Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Joel Hackett

Westerville,OH

Summary

Seasoned Computer Technician well-versed in assisting users with diverse computer system, mobile device and peripheral equipment problems. Familiar with security standards and usability optimization. Effectively operates autonomously to troubleshoot and fix customer concerns.

"The only limit to our realization of tomorrow will be our doubts of today." - Franklin D. Roosevelt

Overview

3
3
years of professional experience
1
1
Certification

Work History

Help Desk Support Specialist

NetOps Consulting LLC
11.2023 - Current
  • Responded to tickets resolving a wide range of issues including PCs, printers, VOIP phones, and security systems.
  • Imaged and deployed new PCs when needed and assisted in the configuration/repair of an SCCM server to allow for network-based imaging to increase efficiency.
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
  • Configured hardware, devices, and software to set up workstations for employees.

Service Technician

Micro Center
08.2022 - 11.2023
  • Diagnose and repair physical and software issues on electronic equipment, including Windows, Mac, and Linux-based computers
  • Repaired hundreds of Desktops and Laptops of all makes models and sizes and ensured that they were thoroughly QA tested to ensure customer issues were fully resolved
  • Preemptively offered upgrade advice to ensure the reliability of customer PCs and improve quality of experience
  • Qualify customer needs on a case-by-case basis to provide proper repair guidance
  • Oversaw shop-wide compliance with vendor-specific warranty claims, Ordered parts from vendors, and ensured colleagues followed through with vendor-required duties.

Realtor

Table Rock Realty
02.2021 - 08.2022
  • Represented, advised, and negotiated for clients through real estate transactions worth hundreds of thousands of dollars
  • Proactively investigated issues to ensure a smooth transaction was achieved
  • Was a strong example of professionalism, honesty and problem-solving
  • Self-starter in pursuing leads and ensuring a pipeline was established
  • Maintained an electronic database of clients and routinely followed up to ensure they were thoroughly worked
  • Utilized Cloud-based technology in a number of ways to make things more efficient and increase consumer experience.

Education

Homeschooled
Centerburg, OH

Comptia A+ Training Curriculum

Comptia Network+ Curriculum in Progress

Dell, HP, Lenovo And Apple AWSP Curriculums

Skills

  • Customer service
  • Computer literacy
  • Time management
  • Office 365
  • Windows and Mac OS
  • Time Management
  • Ability to handle pressure
  • Help Desk Software
  • Application Support
  • Analytical Skills
  • Operating Systems
  • Technical Troubleshooting
  • Ticketing Systems
  • Network Connectivity

Certification

  • Licensed Realtor -2021
  • CompTIA A+ Certified
  • Dell AWSP technician
  • Apple ASP technician
  • HP AWSP technician
  • Lenovo AWSP technician

Timeline

Help Desk Support Specialist

NetOps Consulting LLC
11.2023 - Current

Service Technician

Micro Center
08.2022 - 11.2023

Realtor

Table Rock Realty
02.2021 - 08.2022

Homeschooled

Comptia A+ Training Curriculum

Comptia Network+ Curriculum in Progress

Dell, HP, Lenovo And Apple AWSP Curriculums

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Joel Hackett