Joel Hackett
Sunbury,OH
Summary
Seasoned Computer Technician well-versed in assisting users with a diverse computer system, mobile devices, and peripheral equipment problems. Familiar with large-scale data center operations and repair procedures ensuring reliability and quality.
"The only limit to our realization of tomorrow will be our doubts of today." - Franklin D. Roosevelt
Overview
5
5
years of professional experience
1
1
Certificate
Work History
Network Deploy Technician
AWS
New Albany, OH
03.2025 - Current
- Manage network deployment projects and daily operations across AWS data center infrastructure through ticketing systems, ensuring timely completion of requests and maintaining network deployment SLAs
- Troubleshoot complex networking issues including routing, interconnectivity, patch panels, and fiber optic connections using VFLs, power meters to minimize service disruptions
- Collaborate with Network Leadership, Technical Project Managers, and cross-functional teams to execute network capacity expansions and infrastructure upgrades
- Perform hardware racking, stacking, and cable management for network equipment including routers, switches, load balancers, and firewalls while adhering to power and cooling specifications
- Managed network deployment projects and daily operations across data center infrastructure through ticketing systems, ensuring timely completion of requests and maintaining network deployment SLAs.
Data Center Technician
AWS
New Albany, OH
01.2024 - 03.2025
- Managed Network aggregation-level deployments for building-wide projects, working across teams to speed up deadlines without sacrificing quality, ensuring products were handed off at a high level of quality.
- Responsible for diagnosing and resolving hardware and network issues within large-scale data center environments, ensuring minimal disruption and maximum operational efficiency.
- Worked with instructors to create work flows to enhance the training experience and speed up time to become a fully functional technician
- Innovated when possible and always asked "how can we improve this"
- Driven to learn and was asked to work on the more advanced hosts that require extreme attention to detail to meet strict service level agreements (SLAs) and client expectations.
- Worked closely with teams across the organization to coordinate repairs and upgrades ensuring a full repair was achieved
- Documented all maintenance activities and repairs using detailed records, ensuring accurate tracking of troubleshooting performed,
- Diagnosed and resolved hardware malfunctions in servers and networking equipment to ensure uninterrupted service.
LH Schools IT Field Technician
NetOps Consulting LLC
Columbus, OH
11.2023 - 01.2024
- Responded to tickets resolving various issues including PCs, printers, VOIP phones, and security systems.
- Imaged and deployed new PCs when needed and assisted in the configuration/repair of an SCCM server to allow for network-based imaging service to increase efficiency.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Configured hardware, devices, and software and created new accounts for new users based on their specific roles.
Service Technician
Micro Center
Pataskala, OH
08.2022 - 11.2023
- Diagnose and repair physical and software issues on electronic equipment, including Windows, Mac, and Linux-based computers.
- Repaired hundreds of Desktops and Laptops of all makes models and sizes and ensured that they were thoroughly QA tested to ensure customer issues were fully resolved.
- Preemptively offered upgrade advice to ensure the reliability of customers' PCs and improve the quality of experience.
- Qualify customer needs on a case-by-case basis to provide proper repair guidance.
- Oversaw shop-wide compliance with vendor-specific warranty claims, ordered parts from vendors, and ensured colleagues followed through with vendor-required duties.
Realtor
Table Rock Realty
02.2021 - 08.2022
- Represented, advised, and negotiated for clients through real estate transactions worth hundreds of thousands of dollars.
- Was a strong example of professionalism, honesty and problem-solving.
- Maintained an electronic database of clients and routinely followed up to ensure they were thoroughly worked.
- Utilized Cloud-based technology in a number of ways to make things more efficient and increase consumer experience.
Education
Homeschooled
Centerburg, OHComptia A+ Training Curriculum
Comptia Network+ Curriculum in Progress
Dell, HP, Lenovo And Apple AWSP Curriculums
Skills
- Analytical Skills
- Network Connectivity troubleshooting
- LAN troubleshooting
- Attention to detail
- Multitasking and organization
- Works Well Under Pressure
- Troubleshooting
Certification
- Licensed Realtor -2021
- CompTIA A+ Certified
- Dell AWSP technician
- Apple ASP technician
- HP AWSP technician
- Lenovo AWSP technician
Timeline
Network Deploy Technician
AWS
03.2025 - Current
Data Center Technician
AWS
01.2024 - 03.2025
LH Schools IT Field Technician
NetOps Consulting LLC
11.2023 - 01.2024
Service Technician
Micro Center
08.2022 - 11.2023
Realtor
Table Rock Realty
02.2021 - 08.2022
Homeschooled
Comptia A+ Training Curriculum
Comptia Network+ Curriculum in Progress
Dell, HP, Lenovo And Apple AWSP Curriculums