Joel Hansen
Summary
Scrupulous Senior Systems Administrator with over [Number] years of experience managing company IT systems. Masters-level qualification managing LAN and WAN networks. Resoundingly respected in development of intrusion detection systems. Verifies systems run smoothly and efficiently.
Overview
29
29
years of professional experience
Work History
Sales Engineer II – Cloud Engineer
Silverado Technologies
01.2023 - Current
- Assist Sales Account Manager with technologies and design solutions for Tucson businesses
- Design and deliver cloud solutions for new customers
- Provide support and guidance to areas of customer concern building resilience in technologies that will provide continued growth with minimal risk to business environments and production to allow for continued growth using technology
- Provide excellent problem-solving and analytical skills, with meticulous attention to detail
- Explain and answer questions to various audiences regarding cloud security principles and best practices, ensuring data protection and compliance.
Systems Administrator
Apex Microtechnology
01.2012 - 01.2023
- Analyzed and prepared technological solutions that increased productivity of Operations workers by 35%, resulting in a savings of $50K per year in training costs
- Improved private cloud using virtual technologies (VMware) that optimized internal resources by 40% which resulted in the stability of the network, reducing operational costs by $25K annually
- Expanded Microsoft Azure business platform, leading to a 30% increase in coordination efficiency of shared efforts, resulting in a savings of $100K per year
- Spearheaded the development of a specialized production environment that heightened production efficiency by 45%, while reducing cybersecurity risks by 60%
- Investigated and delivered XDR and EDR systems
- Created SIEM system to assist in compliance and regulation requirements while nurturing a Manage Service Provider relationship with 3rd party vendors handling MDR.
Network Administrator
SysTech International (Automobile Inspection)
01.2008 - 01.2012
- Revamped IT infrastructure for vehicle emissions data collection and storage projects contracted by government agencies; managed MS Windows servers and implemented a combination of roles that delivered 30% faster testing turnaround times across 17 US stations
- Streamlined IT processes for SysTech (now Opus Inspection) to ensure seamless testing operations for vehicle emissions; achieved 99.9% uptime for servers and developed automation scripts that saved an average of 20 hours per week
- Strengthen testing stations setup and configuration for 30+ Windows servers, ensuring 98% availability and enabling remote access with zero downtime
- Organized IT operations for vehicle emissions data collection projects across 17 testing stations in the US and abroad; prepared cybersecurity measures that reduced data breaches by 80%.
Support Systems Analyst Senior
University of Arizona Department of Psychology
01.2004 - 01.2008
- Configured State-hosted websites and applications to meet the Department of Health Service's unique needs, increasing user satisfaction by 50%
- Designed and delivered a comprehensive security scheme for the Department of Health Services, including anti-virus protocols and Microsoft Office upgrades; reduced risk of data breaches by 70%
- Maintained the Firewall and Internet Security and Acceleration Server 2004 for internal and external services, resulting in zero security breaches
- Revamped the configuration and management of Windows client and server environments for the IT student staff; redesigned workstation imaging solution that reduced efforts by 40% with the implementation of automation tools.
Technical Support Specialist
Diskeeper Corporation
01.2002 - 01.2004
- Educated and guided customers that purchased software (Diskeeper, Sitekeeper, and Undelete)
- Audited customers network environment to assist with diagnosis and delivery of proven solutions
- Educate internal staff on networking principles
- Supported Sales staff with sales calls (sales Engineer)
- Facilitated Support Manager in daily operations which provided a unified team environment, increasing production by 30%
- Awarded certificates of excellence for responsibilities.
Hardware Administrator
Guardian General Insurance
01.2001 - 01.2002
- Created hardware and software inventory management solution
- Controlled 40 servers and 600 workstations
- Planned disaster recovery procedures and processes
- Repaired all crashed servers, with data preservation designs
- Execute backup and recovery plan with IT team
- Streamlined ticketing system to increase team efficiency by 25%; identified and resolved 50+ recurring issues related to software, hardware, and network infrastructure
- Established and maintained vendor relationships to ensure timely hardware and software delivery; managed data center and LAN/WAN environment to support 200+ team members and 25+ remote locations
- Mentored and reinforced Junior Techs in workstation repair and remote troubleshooting; implemented a knowledge sharing program that elevated response times by 40% and reduced resolutions delivered to customers by 50%.
Education
Mastering IS Security -
Villanova University
Skills
- Tracking Metrics
- Data Recovery
- Technology Optimization
- Credentialing Policies
- Best Practices and Methodologies
- Mission Critical Applications
- IT Operations Management
- Acquisition Integration
- Protecting Networks
- IT Strategy Development
- Network Engineering
- Disaster Recovery Planning
- Technical System Improvements
- Assessing Compliance Risk
- Computer Hardware Knowledge
- Workflow Coordination
- Data Center Migrations
- Inventory Management
- Training Junior Team Members
- VMware and Oracle (VM)
- Virtual Machine Operation
- Router Installation and Optimization
- Performance Monitor
- Process Evaluations
- Install Hardware
- Security Improvements
- Identify Needs
- IP Addressing and Subnetting
- User Provisioning
- Network Intelligence
Skillset
- Microsoft Windows Server (NT 4.0, 2000, 2003, 2008, 2012, 2019)
- Microsoft Windows (9X, ME, 2000, XP, Vista, 7, 8, and Windows 10)
- Microsoft Office (97, 2000, XP, 2003, 2007, 2010, 2013)
- Microsoft Exchange (2000, 2003, 2007, and 2010)
- Microsoft SQL (2000, 2005, 2008, 2012, 2016)
- Microsoft 365 cloud solutions (Azure, Entra ID, SharePoint, Exchange, MS Teams)
- Linux distros (RedHat, Ubuntu, Kali)
- Virtual Technologies (VMWare & Microsoft Hyper V)
- Migrations to cloud solutions
- Firewall Configuration & Management
- Switch/Router Configuration Management
- Active Directory Domain Services
- TCP/IP
- DNS
- LAN/WAN/MAN
- Storage Solutions
- Digital Service Units
- VoIP systems
- Inventory and Asset Management
- Enterprise Backup & Disaster Recovery solutions
- Performance & Capacity planning
- Critical thinking
- Complex network and cloud design and vulnerability testing
- Complex reverse engineering (Infrastructure and Security)
- ITGC/CISSP
- ITIL framework
- Sarbanes Oxley and International Organization for Standardization
- Agile, Scrum, Kanban, CPM and Waterfall (SDLC) planning management
- Department of Defense (NIST 800-171, 800-53)
- DoD program Cybersecurity Maturity Model Certification (CMMC)
- Cybersecurity XDR, EDR, MDR
- Risk Identification and Management
- SIEM
- Azure Office 365 Cloud Security
- Attack Surface Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Sales Engineer II – Cloud Engineer
Silverado Technologies
01.2023 - Current
Systems Administrator
Apex Microtechnology
01.2012 - 01.2023
Network Administrator
SysTech International (Automobile Inspection)
01.2008 - 01.2012
Support Systems Analyst Senior
University of Arizona Department of Psychology
01.2004 - 01.2008
Technical Support Specialist
Diskeeper Corporation
01.2002 - 01.2004
Hardware Administrator
Guardian General Insurance
01.2001 - 01.2002
Mastering IS Security -
Villanova University
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