Jose Inoa
Haverstraw,NY
Summary
Logical Analyst polished in maintaining system processes, conducting requirement analysis and defining configuration specifications. Reputable and hardworking professional with more than 4 years of hands-on experience developing and providing in-depth analysis of customer service offerings and performance metrics. Tech-savvy leader possessing solid SQL query writing skills coupled with deep knowledge of visualization tools and techniques. Methodical systems analyst with more than 5 years of experience evaluating and improving computer systems for famous websites, companies and certain people. Presented business leaders with proposals including project benefits, cost estimations, on its budge and how much of a pocket you own and owe information. Trained over 4 users on new hardware and software. Knowledgeable computer tech analytic versed in lending detailed, researched IT provisioning and management. Over 4 years experience tracking technology trends and developments to assist organizational data analytics and information management. Expertise assessing technical designs based on core principles and mandated thresholds. Knack for collaborating with cyber security to determine best-case design and communicate optimum technology development. Competent Crew Member ready to take on demanding workload to achieve objectives. Experienced in organizing supplies and equipment for efficient use. Team player with drive to reach organizational goals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Crew Member
Dunkin' Donuts
West Haverstraw, NY
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Manager in Training
Dunkin' Donuts
West Haverstraw, NY
03.2023 - Current
- Enhanced team performance by implementing effective training strategies and management techniques.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Served as a mentor and resource for junior staff members by offering guidance, support, and encouragement in their professional development pursuits.
- Increased customer satisfaction levels by consistently monitoring service quality and addressing concerns promptly.
- Maximized productivity through regular performance evaluations, providing constructive feedback, and setting clear expectations for staff members.
- Oversaw inventory management processes, maintaining adequate stock levels while minimizing waste and associated costs.
- Coordinated staffing schedules to ensure optimal coverage during peak hours without sacrificing employee satisfaction or work-life balance considerations.
- Reduced employee turnover rates with comprehensive onboarding programs and ongoing professional development opportunities.
- Streamlined operations for increased efficiency, focusing on process improvements and workflow optimizations.
- Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues, and promote brand loyalty.
- Fostered a collaborative work environment by encouraging open communication among team members and promoting teamwork initiatives.
- Prepared annual budgets with controls to prevent overages.
- Spearheaded community outreach efforts to establish positive connections with local organizations and potential partners for future collaboration opportunities.
- Facilitated regular staff meetings for open discussion of ongoing projects, challenges faced, successes achieved, as well as areas requiring improvement or additional support from team members or management personnel alike.
- Handled day-to-day customer or client questions via telephone or email.
- Gained knowledge of company policies, protocols and processes.
- Assisted with onboarding of new employees by providing training and development resources.
- Sat in on disciplinary hearings to learn about conflict resolution in workplace.
- Used company reports to analyze sales, gross profit and inventory activities.
- Conceptualized innovative sales solutions to increase company revenue.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Managed senior-level personnel working in marketing and sales capacities.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Established team priorities, maintained schedules and monitored performance.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Web Developer
Rockland Community College
11.2021 - 08.2023
- Designed websites, portals and large-scale web applications for multiple clients.
- Created images and redirect links for use in marketing and email campaigns.
- Built custom SOAP APIs to suit unique customer needs.
- Created dynamic web apps using PHP and MySQL to suit individual client needs.
- Followed internal procedures for coding standards to create reliable, reusable programming assets.
- Tested and maintained core product software to provide optimization and reliable functionality for end users.
- Collaborated with colleagues across WordPress, ExpressionEngine and Magento.
- Leveraged REST services and other third-party APIs to shorten development times and expand product capabilities.
- Built layouts according to customer parameters using HTML5 and CSS3.
- Collaborated with UI and UX personnel to develop friendly and usable websites and web-based software.
- Developed unique website and logo using Adobe Illustrator to strengthen company brand and identity.
- Contributed back-end development experience and collaborated on multiple APIs crucial to functionality.
- Increased web traffic by improving navigation, creating dynamic media sections and adding social media plugins.
- Served as technical support representative for commercial and military product programs, supporting proper handling and product quality performance.
- Repaired issues causing site crashes, resulting in elevated uptime and increased sales.
- Defined and developed new product concepts with product and engineering team.
- Built and applied reusable code to other projects to reduce consulting fees and development hours.
- Handled special web projects designated by senior developer and chief marketing officer.
- Implemented backup system to protect site from outages, data loss and data corruption.
- Coded user-customizable applications to convert raw data from design engine to graphical formats.
- Leveraged codes optimization techniques to boost website speed and performance.
- Coded websites using HTML, CSS, JavaScript, and jQuery languages.
- Enhanced user experience by implementing responsive web design and optimizing website performance.
IT Analyst
US Navy
11.2021 - 08.2022
- Troubleshot and resolved problems with programs and systems.
- Troubleshot malfunctions with systems and programs to pinpoint root cause of issues and restore.
- Trained end-users in best practices to minimize errors and protect key data.
- Integrated new technologies to meet area requirements.
- Coordinated installation of updated computer programs and systems.
- Crafted diagrams and flowcharts outlining logical operational steps.
- Observed staff to study daily tasks regarding information processing and performance to better understand business system needs.
- Evaluated business needs and issues to devise targeted solutions like any right now problem.
- Expanded systems with new features and structural components.
- Offered decision-makers ROI and cost-benefit projections to guide project development and implementation.
- Maximized information sharing by optimizing interface linking to different computer systems.
- Formulated and designed computer systems using data modeling, information engineering and structured analysis.
- Codified system infrastructural details and operating procedures to strengthen controls and maintain performance.
- Administered and maintained anti-virus and anti-malware software on end-user computing devices to reduce security incidents.
- Collaborated with infrastructure personnel and departmental managers to identify, develop and implement cost-saving technologies.
- Monitored network operations to identify performance, capacity and utilization issues.
- Assisted IT and information system planning, execution and management to improve operational effectiveness.
- Conducted project reviews based on organizational principles, policies and practices.
- Researched and analyzed technology developments, ascertaining results to evaluate technical designs.
- Lent technical expertise and recommendations to assess data analytics and bolster information management.
- Reviewed technology update proposals and status reports to address company challenges and issues.
- Monitored ongoing service requests to verify timely and satisfactory completion, supporting exceptional satisfaction ratings.
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
- Responded to or escalated tickets based on severity and internal policies governing responses.
- Performed internal vulnerability scans to harden owned systems against intrusion and malicious activity.
- Acted as single point of contact for customers during technical faults and security-related events.
- Notified internal and external customers of impending changes and agreed outages to prevent unexpected service disruptions.
- Coordinated ticket fulfillment among multiple technicians and teams to reduce redundancy and accelerate response times.
- Communicated with customers to provide up-to-date information on incident response progress and resolution timeframe estimates.
- Documented repair processes and helped streamline procedures for future technical support actions.
- Performed troubleshooting on networking and connectivity issues to restore connections and network access.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Set up new desktop systems and configured laptops for incoming employees and loaded required software and server permissions.
- Observed system functioning and entered commands to test different areas of operations.
- Conferred with vendors to obtain replacement hardware or software and escalate more complex concerns.
- Conducted routine maintenance on servers and systems, keeping networks fully operational during peak periods.
- Kept project teams on-task with proactive control of budgets, schedules and scopes.
- Assessed system needs, improved design processes and enabled systems to align more closely with business expectations.
Education
High School Diploma -
North Rockland High School
Thiells, NYCyber Security - Cyber Security
Rockland Community College
Suffern, NYApplied Science in Information Technology - IT
Rockland Community College
Suffern, NYSkills
- Capability and scalability planning
- Performance optimization
- Information security
- Tools customization
- Strategic planning and review
- Cost estimation and budgeting
- Programming and design skills
- Capacity and scalability planning
- Project documentation
- Data extraction
- Friendly, positive attitude
- Troubleshooting
- Supervision & leadership
- Data management
- Organization
- Customer service
- Analytical
- Conflict resolution
- Training & development
- Best practices and standards
- Computer configurations
- Software feature demonstrations
- Debugging
- Application installations
- Troubleshooting and diagnostics
- Server installations
- Application software testing
- System upgrades
- Help desk assistance
- Issue diagnosis and resolution
- Network security measures
- Quality assurance controls
- LAN/WAN
- Equipment repair
- Customer support needs assessment
- Computer maintenance
- Technical troubleshooting
- Hardware diagnostics
- Service desk support
- Hardware upgrades
- Software upgrades
- Windows XP/Vista
- Call Center Operations
- Windows , IOS and linux debugging
- Cost reduction and containment
- Work flow planning
- Workforce training
- Client relations
- Client rapport
- Project development and lifecycle
- Closing tactics and contract negotiations
- Root cause analysis
- Baseline schedules creation
- Risk management
- Safety protocol
- Contract negotiation expertise
- Project management
- Account development and networking
- Customer relations specialist
- Data review
- Capital improvement planning
- Project scope
- Staff retention
- Staff training and motivation
- Cost control
- Site safety coordinator
- Schedule management
- Permit processing
- Concrete estimation
- Building codes and regulations
- Quality assurance and control
- Presentations
- Financial administration
- Document management
- Conflict management
- Microsoft Office Suite expert
- Strategic account development and management
- Productivity improvement
- Agile work processes
- Expense analysis
- Team building
- First Aid/CPR
- Communication
- Fluent in Spanish
- Critical thinking
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-Solving
Certification
- Security Pro License - Since 2022
- PC Maintenance License - 2022
- Linux Pro License - 2023
- Python Training - 2023
- Server Pro Training - 2023
- PC Pro License - 2023
Timeline
Manager in Training
Dunkin' Donuts
03.2023 - Current
IT Analyst
US Navy
11.2021 - 08.2022
Web Developer
Rockland Community College
11.2021 - 08.2023
Crew Member
Dunkin' Donuts
High School Diploma -
North Rockland High School
Cyber Security - Cyber Security
Rockland Community College
Applied Science in Information Technology - IT
Rockland Community College