Joel Johnson
Ephrata,WA
Summary
I am an encouraging manager and analytical problem-solver with talents for team building, leading and motivating, excellent customer service mindset, and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost firm performance.
Overview
21
21
years of professional experience
Work History
Assistant Manager
Downtown Walla Walla Foundation
07.2021 - 10.2022
- Assist in running the Downtown Farmers Market, including site set up and vendor coordination.
- Lead Farmers Market operation while manager was absent.
- Assist customers with EBT payments and in navigating the market.
- Lead business outreach efforts to downtown businesses, including surveying business owners on challenges and opportunities in downtown.
Lead CDL Driver
Presto Homes
07.2018 - 11.2020
- Picked up and dropped off rock and soil to consumers.
- Brought in new customers through calls and in person visits.
- Trained new drivers to safely use equipment.
- Served as Safety Manager, reviewing equipment and communicating safety procedures to employees.
- Helped run excavation crew with our excavation manager.
- Oversaw maintenance of all trucks.
Load Builder/Customer Service Representative Team Lead
Builders FirstSource
06.2011 - 07.2018
- Built wood loads to put on trucks for delivery to customers.
- Unloaded mill trucks, lumber trucks, and customers trucks.
- Assisted customers with loading materials.
- Trained in outside sales for 6 months, including face to face and phone etiquette with customers and imputing orders into the computer.
- Visited job sites to assist in rejuvenating and expanding new customers while working side by side with other team members.
Kitchen Designer
Parr Cabinet Outlet
02.2006 - 05.2010
- Performed design and sales of kitchen cabinets, including face to face sales of cabinets in the store warehouse.
- Loaded and unloaded customers cabinets.
- Worked home and garden shows with team members for 4 years.
Delivery Driver/Customer Service Representative
Parr Lumber
08.2003 - 02.2006
- Responded to customer requests for products, services and company information.
- Delivered material to customers in a timely matter.
- Load and off load customer's materials from their vehicle.
- Helped customers in the yard picking out materials.
Garbage Truck Driver
CDSI
12.2022 - Current
- Collected and gathered garbage from buildings, businesses and other facilities [Number] days per week.
- Drove trucks along established routes, through residential streets and alleys and business and industrial areas.
- Inspected trucks prior to beginning routes to verify safe operating conditions.
- Used hand signals to communicate with other workers or drivers.
Load Builder/Driver Specialist
Builders First Source
10.2023 - Current
- Conducted thorough inspections of incoming shipments, identifying discrepancies or damaged goods for swift resolution.
- Played a key role in reducing workplace injuries by strictly adhering to safety protocols during the loading process.
- Expertly managed time-sensitive tasks under tight deadlines to consistently meet and exceed customer expectations for timely delivery.
- Implemented innovative solutions for improving load assembly processes, resulting in faster turnaround times without compromising quality or safety standards.
- Skillfully operated various types of equipment, including pallet jacks and forklifts, to safely transport materials within the warehouse.
- Contributed to cost reduction efforts by minimizing damage during the loading process through careful handling of materials.
- Consistently maintained a high level of professionalism, even during periods of high stress or increased workload, contributing to a positive working environment and strong team morale.
Education
High School Diploma -
Rex Putnam High School
Milwaukie Or06.1997
Skills
- Sales experience
- Sales growth
- Consulting
- Order Fulfillment
- Inbound and Outbound Calling
- Creative problem solving
- Retail store support
- Shipping procedures understanding
- Warehousing functions
- Stocking and replenishing
- Good listening skills
Carpentry Abilities
Landscaping experience
Timeline
Load Builder/Driver Specialist
Builders First Source
10.2023 - Current
Garbage Truck Driver
CDSI
12.2022 - Current
Assistant Manager
Downtown Walla Walla Foundation
07.2021 - 10.2022
Lead CDL Driver
Presto Homes
07.2018 - 11.2020
Load Builder/Customer Service Representative Team Lead
Builders FirstSource
06.2011 - 07.2018
Kitchen Designer
Parr Cabinet Outlet
02.2006 - 05.2010
Delivery Driver/Customer Service Representative
Parr Lumber
08.2003 - 02.2006
High School Diploma -
Rex Putnam High School
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