Joel Kosmich
Morristown,NJ
Summary
As an experienced IT Director, Joel knows how to guide businesses through digital transformation and improve IT service management processes by using ServiceNow solutions that are made just for them. Joel leads cross-functional teams, encourages product innovation, and comes up with high-impact, value-driven IT strategies that catch the attention of C-Level employees by using his strategic knowledge and great communication skills.
Overview
21
21
years of professional experience
1
1
Certificate
Work History
Director of ServiceNow - ITSM
Advance Solutions
01.2022 - Current
- Managed a diverse portfolio of clients across multiple industries
- Maximized the value of customers' technology investments and facilitated real-world ROI for each engagement
- Provide value-based, practical IT strategies with direct and measurable benefits
- Lead and manage cross-functional teams to deliver high-quality products on time and within budget
- Delivered white-glove technology support and ITSM ServiceNow expertise to major customers.
Director of Products
EXM Cloud
01.2022 - Current
- EXM Cloud (owned by Advance Solutions Leadership) - Managed a diverse portfolio of clients across multiple industries
- Drive product innovation through process automation, data analytics, and machine learning-powered features
- Foundational in launching cloud based ITSM platform using a Microsoft technology base platform
- Created and executed product strategies, roadmaps, and vision to meet customer needs and business goals.
Practice Lead, ITSM Architect
Computer Design & Integration
03.2016 - 01.2022
- Oversaw a large client portfolio in various industries, Accounting, Banking, Communications, Energy, Higher Education, Entertainment, Federal Monetary, Finance, HealthCare, Hospitality, Insurance, IT Startup organizations, Legal, Logistics, Manufacturing, Medical, Mortgage, Non-Profit, Online Entertainment, Pharmaceutical, Private Equity, Professional Organizations, Retail, Transportation and Travel, optimizing technology investments and streamlining processes
- Introduced a value-based approach to IT strategy, providing tangible benefits to clients to streamline and automate processes that drive cost efficiency and effectiveness
- Collaborated effectively with onshore and offshore teams to achieve project goals and reduce project cost .
ServiceNow Architect/Technology Lead SME
NYK Line
11.2005 - 03.2016
- Designed and launched ServiceNow mobile application for logistics, revolutionizing truck and rail shipments
- Developed and implemented custom ServiceNow applications which replaced hundreds of Lotus Notes and other legacy applications for all internal clients across multiple global departments
- Pioneered first legal and human resource systems using ServiceNow using Aspen release.
Vice President, Technology Program Manager
Chase Home Finance
09.2002 - 11.2005
- Successfully migrated the most profitable division to a web-based platform, reducing vendor dependency and increasing control
- Implemented CMM and Six-Sigma methodologies to improve project delivery and efficiency
- Established a business ROI priority committee, aligning IT resources with financial objectives and goals
- Instrumental in the adoption of automated testing solutions, transitioning from manual to a mix of human and automated testing operations.
Education
Bachelor of Science - Mathematics And Computer Science
06.1996
Skills
- ServiceNow Architecture & Implementation
- IT Service Management (ITSM)
- Digital Transformation
- Cross-functional Team Leadership
- Process Automation & Optimization
- Agile & DevOps Methodologies
- Client Relationship Management
- Continuous Improvement Process
- Workflow Processes
- Sales Presentation
- Product Integration
- Customer Proposals
Certification
ServiceNow Certified Implementation Specialist-ITSM
- ServiceNow Certified System Administrator
- ServiceNow Certified Presales & Sales (ITSM, ITBM, ITOM, HR)
Technical Skills
- C/C++, Shell Scripts, PowerShell, JavaScript
- Microsoft Project, Microsoft O365 platform
- ITIL V3/V4, Capability Maturity Model, Six-Sigma, SDLC Process Management, AMA Process Management
Timeline
Director of ServiceNow - ITSM - Advance Solutions
01.2022 - Current
Director of Products - EXM Cloud
01.2022 - Current
Practice Lead, ITSM Architect - Computer Design & Integration
03.2016 - 01.2022
ServiceNow Architect/Technology Lead SME - NYK Line
11.2005 - 03.2016
Vice President, Technology Program Manager - Chase Home Finance
09.2002 - 11.2005
Montclair State University - Bachelor of Science, Mathematics And Computer Science
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