Joel Langmann
Clinton,PA
Summary
Detail-oriented Assistant Manager offers more than 10-year progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking and decision-making skills.
Overview
17
17
years of professional experience
Work History
Assistant Manager
Fast Eddies Food And Fuel/ Sweet Pea's
Clinton, PA
04.2012 - Current
- Trained team of 6 to deliver outstanding customer service, boosting customer satisfaction ratings, and performance monitoring.
- Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
- Completed inventory audits to identify losses and project future demands.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Analyzed trends, identifying consumer demand and forecasting seasonal trends.
Cashier
Ikea
Pittsburgh, PA
08.2008 - 07.2011
- Maintained high productivity by efficiently processing cash, credit, and debit payments for customers.
- Assisted customers to find products, and customer service.
- Troubleshot and resolved issues with cash registers, card scanners and printers.
- Trained new team members.
- Monitored money with bill- or change-counting devices.
Education
Associate Liberal - Arts And Sciences
2017
SafeService Certificate -
2014
Skills
- Product and service knowledge
- Microsoft Office expertise
- Staff training and development
- Business Development
- Retail operations management
- Business development understanding
- Merchandising
- Orientating and training
- Customer relations
- Time Management
Timeline
Assistant Manager
Fast Eddies Food And Fuel/ Sweet Pea's
04.2012 - Current
Cashier
Ikea
08.2008 - 07.2011