Joel Latorre
Deltona,FL
Summary
Goal-Oriented and Hardworking Inside Sales representative with years of experience combining management and customer service expertise. Core competencies include customer satisfaction, and attention to detail and time management. Handles task with accuracy and efficiency.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Inside Sales Representative
Pemberton Attachments
Longwood, FL
04.2005 - Current
- Determine customers' services needs and prepare proposals to sell parts and services that address these needs.
- Confer with customers by telephone, email or in person to provide information about products or services take, or enter orders, cancel accounts, or obtain details of complaints.
- Prepare documents, such as work orders, bills of lading, or shipping orders, to route parts.
- Increased sales by 225% .
- Manage and maintain $150k in monthly sales.
- Maintain weekly open order and quote reports.
- Work with accounting department to research and resolve billing issues and inventory discrepancies.
- Trained new inside sales reps on processes, procedures and software.
Customer Service Representative
Sprint
Altamonte Springs, FL
02.1999 - 04.2001
- Mobile phone service activation
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Maintain 6 minutes AHT (average handling time) per phone call.
- Up-sale data plans and features.
Education
Associate of Science - Computer Networking
Florida Technical College
Deland, FlSkills
- Outstanding Customer Service
- Account Management
- Drive Sales
- Microsoft Word
- Microsoft Excel
- Hydraulic Pumps
- Inventory Control
- Inventory Records
Certification
- Certified Forklift Operator
- Fundamentals of Fluid Power
Languages
Spanish
Native or Bilingual
Timeline
Inside Sales Representative
Pemberton Attachments
04.2005 - Current
Customer Service Representative
Sprint
02.1999 - 04.2001
Associate of Science - Computer Networking
Florida Technical College