Summary
Overview
Work History
Education
Skills
Languages
City of The Colony City Council Place 6 - March 1988 - February 1996.
City of The Colony City Council Place 6 - March 2002 - Present
References
Timeline
Generic

Joel Marks

The Colony

Summary

Account Manager with a proven track record at Furniture Solutions Now, excelling in client relationship management and problem resolution. Bilingual communicator skilled in fostering strong connections, resulting in significant account growth. Achieved a remarkable increase in client satisfaction through tailored service and effective issue resolution, enhancing overall retention rates.

Overview

32
32
years of professional experience

Work History

Account Manager

Furniture Solutions Now
Irving
03.2016 - 01.2025
  • Addison, TX, Showroom Manager. Determined the product mix and placement of the said product.
  • Managed a diverse portfolio of accounts, ensuring each client received personalized attention, tailored to their unique needs.
  • Developed strong relationships with clients, resulting in increased account growth and attention.
  • Effectively solved escalated client issues in a timely manner, while maintaining positive working relationships.
  • Delivered informative product demonstrations to prospective clients, showcasing the value of our offerings in meeting their specific needs.
  • I took care of Spanish-speaking clients in person and in email communications.

Account Manager

Dallas Desk
Dallas
03.2001 - 02.2016
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolutions.
  • Maintained a high client retention rate by providing exceptional customer service and anticipating client needs.
  • Successfully resolved escalated issues, preventing potential loss of clients while maintaining positive relations with all parties involved.
  • Sold to Spanish speaking clients.

Inside/TeleSales

Corporate Express, ICGS Division
Coppell
01.1999 - 02.2003
  • Rolled out and maintained a customer base for 6 GPO contracts with hospitals and healthcare providers in 11 states and Puerto Rico.
  • Developed strong product knowledge through continuous training sessions, staying current with company offerings and updates.
  • Strengthened relationships with existing customers by consistently following up on inquiries and addressing concerns.
  • Increased sales leads by proactively contacting prospective clients and providing product information.

Owner's Representative

Supplies Inc.
Addison
03.1993 - 12.1998
  • Provided strategic vision to define the company's goals for Sales and Marketing to the Military and Federal Government. Managed 3 salespersons and 3 sales support/administration persons.
  • Increased first-year sales of $880k to third-year sales of $2.2m.
  • Implemented customer service procedures, decreasing returns.
  • Negotiated better pricing with vendors, increasing profit margins by 10%.
  • Negotiated a GSA contract for a recording head cleaner.

Education

Business Administration

University of North Texas
Denton, TX

Skills

  • Client relationship management
  • Account management
  • Relationship building
  • Bilingual communication
  • Problem resolution

Languages

Spanish
Native/ Bilingual

City of The Colony City Council Place 6 - March 1988 - February 1996.

I represented Place 6 which is the NE section of The Colony.

City of The Colony City Council Place 6 - March 2002 - Present

I ran again in 2002 and was re-elected.

References

References available upon request.

Timeline

Account Manager

Furniture Solutions Now
03.2016 - 01.2025

Account Manager

Dallas Desk
03.2001 - 02.2016

Inside/TeleSales

Corporate Express, ICGS Division
01.1999 - 02.2003

Owner's Representative

Supplies Inc.
03.1993 - 12.1998

Business Administration

University of North Texas

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