Joel Mendoza III
Wellston,OK
Overview
20
20
years of professional experience
1
1
Certification
Work History
Store Manager
Dollar General Store
2023.05 - Current
- Led daily operations, ensuring efficient store functionality and superior customer service.
- Developed and implemented merchandising strategies to optimize product placement and increase sales.
- Trained, mentored, and managed team members to enhance performance and foster a collaborative work environment.
- Analyzed inventory levels and trends, implementing restocking protocols to minimize shortages and overstock situations.
- Managed scheduling to maintain optimal staffing levels during peak hours, improving customer satisfaction ratings.
- Resolved customer complaints promptly, reinforcing brand loyalty through effective communication and problem-solving skills.
- Managed inventory control, cash control, and store opening and closing procedures.
Phone banker III
Wells Fargo
2019.04 - 2023.04
- Assisted customer with banking needs
- Deescalation process
- Use of hogan and other back systems
- Customer service
Roll technician
Sterling Mill Service
2018.06 - 2019.03
- Worked on roller mills, generally at feedlots.
Phone Banker II
Wells Fargo
2015.08 - 2018.06
- Manage customer calls and assist accordingly Work multiple computer platforms
- Adhere to all federal regulations
- Resolve customer complaints
- Educate customers about financial health
- Work well in team setting
Automotive Technician
Lube N Go
2014.06 - 2015.07
- Oil change technician
- Accepted payment
- Placed orders/stocked product
- Assisted customers via phone/in person
- Employee scheduling
Emergency Medical Technician
Dalhart EMS
2010.09 - 2014.06
- Rural Ambulance Service
- Treated patients medically
- Maintained patient reports
- Shift leader
Carhop
Sonic
2005.12 - 2011.09
Education
Ems/paramedic
Frank Phillips College
Borger, TX12.2010
High school diploma or GED -
Dalhart High School
Dalhart, TX05.2008
Associates Applied Sciences - Medical
Howard College
Big Spring, TXSkills
- Microsoft Office (8 years)
- Softphone (3 years)
Certification
- Emergency Medical Technician
- September 2010 to September 2014
- National accreditation
- Program through Frank Philips College
- CPR/First Aid
- September 2006 to September 2014
- Maintained CPR training
- CPR instructor license in 2012
- Advanced Cardiovascular Life Support (ACLS)
- September 2012 to September 2014
Timeline
Store Manager
Dollar General Store
2023.05 - Current
Phone banker III
Wells Fargo
2019.04 - 2023.04
Roll technician
Sterling Mill Service
2018.06 - 2019.03
Phone Banker II
Wells Fargo
2015.08 - 2018.06
Automotive Technician
Lube N Go
2014.06 - 2015.07
Emergency Medical Technician
Dalhart EMS
2010.09 - 2014.06
Carhop
Sonic
2005.12 - 2011.09
Ems/paramedic
Frank Phillips College
High school diploma or GED -
Dalhart High School
Associates Applied Sciences - Medical
Howard College