Quinyata Character
Decatur,GA
Summary
Creative problem-solver Professional; dependable; goal-oriented; and hard working Excellent interpersonal skills; strong focus on teamwork Flexible and adaptable to new situations Developed strong organizational skills through various employments, trainings, and education Ability to develop productive relationships with colleagues, customers, and staff at all levels PROFESSIONAL AND TECHNOLOGY SKILLS Loading and Unloading Inventory Stocking and Receiving Purchasing Merchandise Monitoring Inventory Team Lead Database Record/Tracking Maintenance Excellent Writing and Verbal Skills Microsoft Word, Excel, Access Authorized to work in the US for any employer. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Proficient customer service representative with superior work ethic and expertise in working from scripted responses to resolve customer problems. Driven and responsible with adaptable, solution-oriented nature. Excellent conflict mediator and efficient multitasker.
Overview
16
16
years of professional experience
Work History
Healthcare Customer Service Agent
Alight Solutions, AON Hewitt
Virtual
09.2022 - Current
- Customer service inbound, outbound calls, chat support and case sensitive desk work
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
- Resolved over 30 customer issues per shift by researching and exploring answers, implementing solutions and escalating unresolved problems to upper management.
- Contacted customers to return routine and general calls promptly.
Agent
Sykes Work from Home
11.2020 - 01.2022
- Informed clients of policies and procedures.
- Resolved caller issues quickly and thoroughly.
- Obtained client information by answering telephone calls.
- Answered 60 calls per day.
- Assisted callers to achieve organizational goals.
- Fielded customer service inquiries and calls from customers throughout country.
Virtual Independent Contractor
NexRep
02.2019 - 03.2021
- Developed innovative supply chain strategies and planning models, reducing lead times 85%.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Gathered, organized and input information into digital database.
- Generated reports detailing findings and recommendations.
- Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
Sales Lead/Associate
Dollar General
10.2017 - 01.2020
- Primary responsibilities are to be the point of contact for all customers
- Duties are to assist and customers in locating and purchasing merchandise, operating a cash register, stocking and recovering merchandise, cleaning the store, performing other duties, such as setting plan-o-grams as assisted by the Store Manager, and act in a lead capacity in the absence of the store manager.
Cashier/Waitress
Farmers Grocery Store
04.2014 - 12.2015
- Primary responsibilities were to ensure customers being served had an optimum dining experience
- Duties were to greet and provide menu options for order taking, cleaned daily assigned tables, kitchen and restaurant areas, and made sure every table served had acceptable food and drink accommodations through dining experience.
Crew Member
McDonald's
04.2010 - 10.2013
- Primary responsibilities were ensuring daily customer service professionalism while maintaining an organized flow of the kitchen as well as front counter requirements
- Duties were to operate the cash register at the front counter as well as session of drive through time, stocking menu items and condiments for food preparation, and maintaining cleanliness of the store kitchen and dining area throughout the day especially during fast paced operation hours.
Education
College Degree in BACHELOR OF SCIENCE - BUSINESS WITH A HUMAN RESOURCE MANAGEMENT CERTIFICATE
University of Phoenix-Online
02.2024
Associate - Arts, Business Fundamental
University of Phoenix-Online
High School Diploma -
Lovejoy High School
Hampton, GASkills
- Do you have any of these top skills employers are looking for?
- Purchasing
- Merchandising
- Microsoft Outlook
- Pricing
- Data Entry
- Retail Management
- Medical Records
- Office Management
- Dismiss
- Associate
- 8 years
- Courteous with Strong Service Mindset
- Efficient and Detail-Oriented
- POS Systems and Ordering Platforms
Accomplishments
- 9 years
- RETAIL SALES-10+ yearssales strategies-10+ years
- Customer service-10+ years
- Planograms
- Store Management Experience
- Cold Calling
- Office Administration-1 year
Timeline
Healthcare Customer Service Agent
Alight Solutions, AON Hewitt
09.2022 - Current
Agent
Sykes Work from Home
11.2020 - 01.2022
Virtual Independent Contractor
NexRep
02.2019 - 03.2021
Sales Lead/Associate
Dollar General
10.2017 - 01.2020
Cashier/Waitress
Farmers Grocery Store
04.2014 - 12.2015
Crew Member
McDonald's
04.2010 - 10.2013
High School Diploma -
Lovejoy High School
Associate - Arts, Business Fundamental
University of Phoenix-Online
College Degree in BACHELOR OF SCIENCE - BUSINESS WITH A HUMAN RESOURCE MANAGEMENT CERTIFICATE
University of Phoenix-Online