Joel Multini
Mount Vernon,NY
Summary
Versatile and dynamic professional with a proven track record at CircusTrix, excelling in guest services and maintenance. Demonstrated leadership and strong teamwork through effective communication and problem-solving skills. Achieved consistent guest satisfaction and safety, enhancing team efficiency. Skilled in conflict resolution and safety procedures, committed to excellence in customer service.
Overview
3
3
years of professional experience
Work History
Flight Crew Member
CircusTrix
08.2023 - Current
- Coordination with other crew members to ensure guest safety.
- Reducing potential safety hazards by strictly adhering to established procedures and enforcement of establishment rules/policies.
- Efficiency in working in crowds of people and/or fast paced environments whilst maintaining a strong sense of awareness of surroundings.
- Handled sensitive situations calmly under pressure, maintaining professionalism during challenging circumstances.
- Ensuring guest satisfaction and safety.
- Handled guest altercations and complaints using deescalation methods whilst maintaining a calm and professional tone.
Maintenance Crew Member
CircusTrix
08.2023 - Current
- Followed routine maintenance checklist.
- Loaded, unloaded, and moved material to and from storage areas.
- Removed any debris and/or any potential safety hazards.
- Followed safety precautions to avoid personal injury and provide a safe work environment.
- Kept the establishment clean and enjoyable for guests.
- Handled equipment, chemicals, and materials properly and with caution.
- Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors.
- Collaborated effectively with other crew members for efficient completion of assigned tasks.
- Ensured proper sanitation measures were followed in all areas, reducing risk of contamination or illness.
Front Desk Sales Associate
CircusTrix
08.2023 - Current
- Handled cash transactions accurately, maintaining accountability for all financial exchanges at the front desk.
- Streamlined check-in processes for increased efficiency and guest satisfaction.
- Maintained an organized workspace, ensuring a welcoming environment for guests upon arrival.
- Improved customer satisfaction by providing exceptional front desk service and promptly addressing inquiries.
- Utilized property management software effectively to manage bookings, cancellations, and payment processing.
- Contributed to team goals by consistently meeting or exceeding individual sales targets each quarter.
Maintenance Assistant
The King Carpet and Upholstery Cleaning
01.2022 - 08.2023
- Cleaned and lubricated mechanical systems to keep machinery operating at peak performance.
- Enhanced workplace safety with regular inspections of tools and facilities, ensuring compliance with industry standards.
- Replaced worn or damaged parts to restore equipment functionality.
- Organized storage areas and tool rooms to keep areas safe and fully stocked.
Education
High School Diploma -
Mount Vernon Steam Academy
Mount Vernon, NY06-2024
Skills
- Strong teamwork
- Leadership Qualities
- Safety Procedures
- Communication Skills
- Problem-Solving
- Conflict Resolution
- Strong Work Ethic
- Customer Service
- Guest Services
- Public interaction
Languages
Portuguese
Professional Working
Timeline
Flight Crew Member
CircusTrix
08.2023 - Current
Maintenance Crew Member
CircusTrix
08.2023 - Current
Front Desk Sales Associate
CircusTrix
08.2023 - Current
Maintenance Assistant
The King Carpet and Upholstery Cleaning
01.2022 - 08.2023
High School Diploma -
Mount Vernon Steam Academy
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