Joel Navarro

• Performed in-process inspection of components and assemblies to verify quality conformance.

• Assembled medical devices according to Federal QSR, ISO 13485, lot history records, manufacturing instructions, standard operating procedures, and safety policies.

• Recorded information on lot history records and perform component accountabilities.

• Set-up and operate manufacturing equipment.

• Maintained clean room standards, practices, and housekeeping according to standard operating procedures and the illness and injury prevention program.

• Cleaned supplies and manufacturing equipment and work areas.

• Reported causes of process and/or documentation issues and assist in resolution.

• Responsible for completing personal training records.

• Adhered to the Company's Quality Management System (QMS) as well as domestic and global quality system regulations, standards, and procedures.

• Ensured other members of the department follow the QMS, regulations, standards, and procedures.

• Performed other work-related duties as assigned.

• Provided end-user support for all Information Technology products and services
• Supported may include answering questions, troubleshooting problems, teaching, or instructing customers regarding software or hardware functionality, and communicating policy
• Determined the most effective manner to resolve client's technical issue
• Engaged in research and in-depth troubleshooting to resolve technical issues
• Consulted with IT staff when necessary
• Recorded customer and problem information in the Ticketing System
• Resolved Level 1 issues and elevate complex and high priority problems appropriately.
• Installed hardware and peripheral components like disk drives, printers, keyboards and monitors.
• Loaded software packages such as operating systems and office applications.
• Customized and adapted current programs to satisfy users' needs
• Coordinated with network services and information system groups
• Installed, repaired, and conducted preventive maintenance of personal computer by providing technical support
• Troubleshooted computer hardware, software, telephone, and network issues
• Managed equipment and software inventory lists titles specific to user roles
• Interacted with vendors to resolve and maintain 3rd party serviced
• Interact with vendors to resolve and maintain 3rd party services