Joel Nyirongo
IT Technical Analyst
South Bend,Indiana
Summary
Seeking for a job where I can utilize my talent and knowledge, I want to learn from the organization and grow with the organization.
Overview
8
8
years of professional experience
1
1
Certification
Work History
IT Technical Analyst
Voyant Beauty
10.2023 - Current
- Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
- Collaborated with upper management to drive strategy and implement new processes.
- Re-engineered existing computer systems to promote ease-of-use and improve system security.
- Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Implemented Microsoft Azure Active Directory to mitigate security risks and bolster access management.
Technical Services Analyst
Quality Dining Inc
12.2022 - 10.2023
- Provide remote assistance for troubleshooting technical hardware and software issues.
- Install and configure software on outgoing NCR equipment.
- Daily monitoring and response of Aloha POS systems, Server file transfers.
- Maintain various networking equipment such as Firewalls, Switches, Routers, and Servers.
- Documenting Tickets on troubleshooting, Resolution, and status.
Lead IT Field Technician (Contract)
Field Nation & Work Market
11.2020 - 10.2023
- Provide onsite installation, repair, and troubleshooting of desktops, servers, kiosks.
- Access Point(AP) installation and network cutover.
- Windows 10 deployment and maintenance.
- Teach customers basic troubleshooting skills.
- Low voltage cable runs.
Field Technician
Mobile Technologies INC.
03.2019 - 12.2021
- Diagnose and repair electronics and mechanical issues.
- Manage team for Sony Best Buy SRE refresh to ensure compliance as required by client agreement and/or scope of work.
- Perform blotter display fixes on apple devices in authorized retail locations.
PC Technician
1st Source Bank
03.2018 - 03.2019
- Respond to inbound calls and emails to troubleshoot technical hardware and software issues.
- Listen to teller and ask probing questions to be a solution provider.
- provide supporting documentation for internal and external request.
Education
Associate - Software Development
Ivy Tech Community College
Core 40 - General Studies
John Adams High School
05-2015
Skills
HTML5
Component/ device replacement
Computer Hardware assembly
Ability To learn new software quickly
Ability to work without supervision
Customer Service
CSS
IT infrastructure
Information security
API development
Troubleshooting and Diagnostics
Operating systems
Education
In Progress,true
Certification
Pc Pro. August 2018
Timeline
IT Technical Analyst
Voyant Beauty
10.2023 - Current
Technical Services Analyst
Quality Dining Inc
12.2022 - 10.2023
Lead IT Field Technician (Contract)
Field Nation & Work Market
11.2020 - 10.2023
Field Technician
Mobile Technologies INC.
03.2019 - 12.2021
PC Technician
1st Source Bank
03.2018 - 03.2019
Associate - Software Development
Ivy Tech Community College
Core 40 - General Studies
John Adams High School
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