Joel Ochoa
Albuquerque
Summary
Reliable team leader with hands-on experience in customer service, staff training, and on shift leadership. Trusted with operational responsibilities including labor tracking, sales awareness, and maintaining speed of service during busy periods. Skilled in optimizing workflows, coaching team members, and fostering a welcoming, efficient environment. Bilingual in Spanish, with a strong focus on consistency, clear communication, and learning quickly. Open to customer service focused roles and opportunities to continue building skills in a professional setting.
Overview
2026
2026
years of professional experience
Work History
Team Leader
Chick-fil-A
Albuquerque, NM
08.2024 - Current
- Assisted in coordinating team activities to ensure efficient workflow and task completion.
- Supported team members by providing guidance on best practices and operational procedures.
- Learned and applied safety protocols to maintain a secure working environment for the team.
- Managed scheduling of tasks to optimize productivity and meet project deadlines.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
Team Member
Dion’s
Albuquerque, NM
2023 - 2024
- Provided exceptional customer service by assisting guest with menu selections and addressing inquiries.
- Prepared food items efficiently while adhering to quality standards and safety protocols.
- Maintained cleanliness of workstations and dining areas, ensuring a welcoming environment for guests.
- Collaborated with team members to streamline order processing and enhance service speed.
- Assisted in training new staff on operational procedures and customer engagement techniques.
Education
Siembra Leadership HighSchool
Albuquerque, NMSkills
- Customer Service
- Leadership
- Management
- Staff Training
- Time Management
- Organizational Skills
- Bilingual: Spanish
- Sales
- Guest Services / Hospitality
Timeline
Team Leader
Chick-fil-A
08.2024 - Current
Team Member
Dion’s
2023 - 2024
Siembra Leadership HighSchool