Joel Oliver
Saint Leo,FL
Summary
Motivated marketing student with hands-on experience in customer service, marketing, and operations management. Skilled at developing brand awareness, supporting daily operations, and maintaining high standards of service and vehicle safety. A strong communicator and team player with a passion for leveraging strategic marketing techniques to drive business success. Eager to apply organizational and leadership skills to contribute to marketing and business decision-making roles.
Overview
4
4
years of professional experience
Work History
Junior Valet Manager
Dealerflex
11.2024 - Current
- Spearheaded efforts to increase brand visibility by actively marketing Dealerflex services to customers and promoting our reputation for excellent service
- Coordinated day-to-day valet operations, ensuring the safe handling of vehicles and compliance with dealership policies and safety standards
- Assisted in overseeing valet team operations, providing guidance on service delivery, safety protocols, and customer interactions
- Fostered strong customer relationships by addressing inquiries, managing parking logistics, and ensuring a smooth and efficient experience for clients
- Worked closely with dealership staff to ensure timely vehicle maintenance and service, documenting vehicle statuses and customer preferences for improved service efficiency
Customer Service & Vehicle Management Associate
Citrin
05.2024 - 10.2024
- Delivered exceptional customer service by greeting clients, managing vehicle drop-offs, and addressing inquiries, ensuring smooth client interactions and satisfaction
- Coordinated vehicle handling and maintenance, tracked associated costs, and ensured accurate billing and financial documentation
- Acted as the primary liaison between customers and service technicians, facilitating clear communication and efficient service delivery
- Maintained compliance with safety protocols and dealership policies, ensuring secure vehicle handling and accurate financial records
- Conducted research into industry trends to ensure competitive advantage was maintained
Bookseller
Retail & Financial Services Associate
05.2021 - 07.2024
- Managed packaging and shipping of orders, meeting deadlines and ensuring customer satisfaction through accurate and reliable delivery
- Led cashier operations, processing transactions efficiently and handling customer queries with precision, serving up to75 customers per day
- Conducted detailed financial reconciliations, tracking transactions and inventory to identify discrepancies and resolve issues promptly
- Supported marketing initiatives to increase product visibility and drive sales, contributing to a boost in brand awareness and customer engagement
Groundskeeper & Event Coordinator
Miranda Lagoons
05.2023 - 08.2023
- Coordinated daily park operations, ensuring a clean, safe, and welcoming environment for visitors
- Delivered top-tier customer service by addressing patron needs and facilitating smooth event operations
- Assisted with event coordination and marketing efforts, contributing to the park's success in hosting large-scale community activities
Administrative Assistant
Workers Union
05.2021 - 08.2021
- Managed confidential distribution of company correspondence, ensuring accuracy and discretion
- Supported daily operations and workflow, streamlining processes under direct supervision
- Verified documentation for account openings and conducted financial transactions such as deposits, currency exchanges, and balance checks
Education
Bachelor of Arts - Marketing
Saint Leo University
Saint Leo, FL05.2025
Skills
- Marketing Strategy
- Brand Awareness
- Vehicle Safety
- Operational Management
- Customer Relationship Management
- Financial Reporting
- Financial Analysis
- Written Communication
- Verbal Communication
- Leadership
- Team Collaboration
- Social Media
- Content Strategy
- Time Management
- Organizational Skills
Affiliations
- Vice President of Kappa Alpha Psi Fraternity, Inc.
- President of Caribbean Student Association
- President of The Black Student Union
- Public Relations Officer, Student Ambassador Program
- Orientation Leader
- Peer Mentor
Timeline
Junior Valet Manager
Dealerflex
11.2024 - Current
Customer Service & Vehicle Management Associate
Citrin
05.2024 - 10.2024
Groundskeeper & Event Coordinator
Miranda Lagoons
05.2023 - 08.2023
Bookseller
Retail & Financial Services Associate
05.2021 - 07.2024
Administrative Assistant
Workers Union
05.2021 - 08.2021
Bachelor of Arts - Marketing
Saint Leo University