Joel Ortega
Fitchburg,MA
Summary
Resourceful Police Officer focused on maintaining order and public safety, responding to emergencies, protecting people and property and promoting positive community relations.
Overview
11
11
years of professional experience
Work History
Technician
Ron Bouchard's Auto Stores
10.2012 - 05.2016
- Enhanced equipment performance by conducting regular maintenance and troubleshooting tasks.
- Reduced downtime for machines through proactive identification and resolution of technical issues.
- Streamlined processes by implementing efficient workflows and improving technician training programs.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Conducted root cause analyses for recurring technical issues, resulting in long-term solutions that minimized future disruptions.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Organized work to meet demanding production goals.
Service Advisor/Customer Service Manager
Ron Bouchard's Auto Stores
05.2016 - 03.2024
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Streamlined appointment scheduling for improved efficiency and increased daily appointments.
- Reduced wait times with efficient coordination of service tasks among technicians.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
Reserve Police Officer
Town Of Lunenburg
02.2021 - Current
- Enhanced public safety by conducting regular patrols and responding to emergency calls.
- Assisted in crime prevention efforts through community outreach and education initiatives.
- Supported investigations by collecting evidence, interviewing witnesses, and documenting findings for use in legal proceedings.
- Collaborated with fellow officers to maintain a safe and secure environment for citizens and visitors alike.
- Conducted traffic stops for violations, issuing citations or warnings as appropriate, resulting in improved road safety.
- Assisted with crowd control during special events, ensuring orderly conduct among attendees.
- Performed arrests when necessary, using proper procedures to uphold individual rights and maintain officer safety.
- Engaged with local businesses to develop positive relationships between law enforcement and the community at large.
Education
Associate of Science - Criminal Justice
Mount Wachusett Community College
Gardner, MA05.2019
High School Diploma -
Leominster High School
Leominster, MA06.2013
Skills
- Legal knowledge
- Crime scene management
- Traffic Control
- Community policing
- Defensive Tactics
- Self-defense techniques
- Ethics and integrity
- Integrity and Honesty
- Community Relations
- De-Escalation Techniques
- Public Safety
- Report Writing
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Reserve Police Officer
Town Of Lunenburg
02.2021 - Current
Service Advisor/Customer Service Manager
Ron Bouchard's Auto Stores
05.2016 - 03.2024
Technician
Ron Bouchard's Auto Stores
10.2012 - 05.2016
Associate of Science - Criminal Justice
Mount Wachusett Community College
High School Diploma -
Leominster High School
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