Joel Paine
Maumee,OH
Summary
Dynamic professional skilled in mentoring and training staff to foster career growth. Demonstrated ability to resolve conflicts and maintain high customer satisfaction, contributing to a four-shot rating through effective inventory management, shift leadership, and cash handling.
Overview
12
12
years of professional experience
Work History
Shift Supervisor
Starbucks Coffee Company
Holland, OH
08.2015 - Current
- Worked with the management team to lead the store to a four shot rating, meeting all of the sales, speed, accuracy, and customer satisfaction goals set by our company.
- Mentored and trained partners to facilitate career advancement within the store.
- Resolved difficult situations by listening to customers and ensuring their satisfaction.
- Ensured an accurate inventory count and placed orders to meet the par.
Front Desk Receptionist
West Park Place
Toledo, OH
08.2015 - 12.2015
- Oversaw check-in and check-out process for residents and guests.
- Coordinated with nursing staff to aid in emergency situations.
- Performed data entry in Microsoft Excel to accurately track resident payments for rent and meal plans.
- Designed and distributed flyers in Microsoft Word to promote community events.
Courier
FedEx
Northwood, OH
10.2014 - 08.2015
- Organized packages and planned delivery routes to ensure quick and efficient delivery.
- Coordinated with dispatchers to plan pick ups and trade off packages with other drivers.
- Maintained company vehicles by checking tire pressure, oil levels, and refueling.
Education
Bachelor of Arts - English
Arizona State University
Tempe, AZ08-2025
Skills
- Operational efficiency
- Inventory management
- Customer satisfaction
- Team leadership
- Training and development
- Conflict resolution
- Financial reporting
Affiliations
- Co-Founded and served on the board of an Independent Theatre Company from 2009-2015 (Lionface Productions).
Timeline
Shift Supervisor
Starbucks Coffee Company
08.2015 - Current
Front Desk Receptionist
West Park Place
08.2015 - 12.2015
Courier
FedEx
10.2014 - 08.2015
Bachelor of Arts - English
Arizona State University