Maddy Miller
STARBUCKS COFFEE COMPANY
Belvidere,ILLINOIS
1
Certification
5
years of professional experience
Dedicated professional with background in café operations, customer engagement, and team leadership. Proven track record of driving success through strategic business initiatives, including new store launches, team development, and operational metric improvement. A young, versatile leader committed to delivering results and adapting to the evolving needs of the business.
Work History
Shift Supervisor
1 Year 2 Months- Managed daily operations to maintain high standards of service, quality, and efficiency.
- Trained new partners on beverage preparation, customer service standards, and operational procedures.
- Managed inventory levels, reducing waste through effective stock rotation, organizational skills, and thoroughness.
- Assisted leader in implementing training programs that improved team performance and enhanced customer satisfaction scores.
- Conducted regular quality checks on beverages to uphold Starbucks' standards during store walks.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Resolved customer complaints and issues using the L.A.T.T.E model and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with partners.
- Provided ongoing support to partners during challenging situations, offering guidance on problem-solving techniques.
- Reduced partner turnover rate by fostering a positive and safe work environment and addressing staff concerns promptly.
- Continuously improved workplace processes and procedures, identifying gaps in training and cleanliness.
- Collaborated with management to develop strategies for boosting overall store performance, leading to higher store results.
- Delegated daily operating procedures to keep store clean, adequately stocked, and well-organized
- Executed daily shift operations using available tools, overseeing inventory management and enhancing productivity.
Store Manager
2 Years 2 Months- Sale demand tracking and developed staff schedules to ensure optimal labor allocation during high-traffic times.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Executed performance assessments and departmental reviews to promote team growth and accountability.
- Analyzed sales trends to adjust scheduling, menu offerings and improve sales strategies effectively.
- Directed daily café operations to ensure seamless workflow across front-of-house and back-of-house areas.
- Delivered excellent customer service experiences by addressing concerns promptly and professionally.
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the café.
- Handled business administration functions such as payroll, cash register counting, and supply ordering.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Fostered a culture of continuous improvement through training and mentoring staff on best practices.
- Enforced health and safety standards to maintain compliance with health department regulations.
- Managed inventory control, cash control, and store opening and closing procedures.
- Conducted interviews, hired, trained, and mentored new staff members to enhance team performance.
- Facilitated development and execution of nearby store opening, ensuring effective training and organization for grand opening activities.
- Designed and implemented comprehensive development training plans for incoming store managers.
- Pursued comprehensive training initiatives to prepare for future district manager role.
Sales Associate Supervisor
2 Years 3 Months- Collaborated with merchandising team to optimize product displays and enhance customer engagement.
- Coordinated daily sales floor operations to ensure optimal customer service and product availability.
- Implemented new merchandising strategies for enhanced visual appeal and easier navigation of store layout.
- Maintained open communication channels with team members to foster a positive work environment conducive to high-performance outcomes.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Decreased inventory shrinkage and daily cash discrepancies by closely monitoring daily operations.
Education
High School Diploma
Skills
Team leadership
Employee training
Operational efficiency
Customer service management
Inventory management
Operational efficiency
Customer relationship management
Equipment troubleshooting
Process optimization
Quality assurance
Interpersonal relations
Certification
ServSafe Manager Certification- Exp. 7/8/2029
ServSafe Allergen Certification- Exp. 12/11/2026
Timeline
Shift Supervisor
STARBUCKS COFFEE COMPANY
05.2025 - CurrentRead More
Store Manager
Tropical Smoothie Cafe
02.2023 - 04.2025Read More
Sales Associate Supervisor
HomeGoods, TJX Companies
05.2021 - 08.2023Read More
Badger High School
High School Diploma
Read More