Joel Pena
Bronx,US
Summary
Guest Experience Specialist with extensive experience in client relations and team leadership. Skilled in driving sales through operational excellence and strategic marketing, ensuring a seamless and personalized customer journey that fosters loyalty and repeat engagement.
Overview
3
3
Languages
9
9
years of professional experience
Work History
Car Sales Consultant
Lexus of Queens
Long Island City, New York
11.2024 - Current
- Conducted thorough vehicle demonstrations to showcase features and benefits.
- Negotiated sales terms and prices to close deals effectively.
- Collaborated with finance team to present tailored financing options for customers.
- Guided customers in product selection and explained available financing options and warranties.
- Developed strong relationships with clients to encourage repeat business.
- Participated in sales meetings to share insights and strategies for improvement.
- Ensured pre-delivery inspection completed and vehicle ready for customer delivery.
Car Sales Consultant
Hyundai City
Brooklyn, US
11.2023 - 11.2024
- Engaged with over 100 clients daily through CRM system via calls, emails, and texts, ensuring consistent communication and follow-up.
- Maximized sales opportunities by maintaining regular contact with previous clients, gathering feedback, and fostering long-term relationships for repeat business and referrals.
- Provide an exceptional experience for each client from the initial consultation through to final delivery.
- Collaborated with Marketing team to develop effective sales strategies and set ambitious personal goals, contributing to revenue growth.
- Cultivate client relationships through integrity, enthusiasm, and clear, transparent communication.
Store Manager
Chip City
Manhattan, US
11.2022 - 10.2023
- Consistently surpassed sales targets and achieved business objectives by motivating staff and promoting key products.
- Recruited, trained, mentored team members in sales and customer service roles to enhance team capabilities.
- Coordinated store administrative tasks, including staff scheduling, payroll validation, meal break compliance monitoring, and bank deposit processing.
- Ensured compliance with health and safety regulations, promoting a secure store environment.
Assistant Manager
Le Pain Quotidien
Manhattan, US
10.2021 - 09.2022
- Coordinated inventory management and supply ordering processes effectively.
- Trained new employees on operational procedures and company policies.
- Collaborated with management on developing strategic plans for achieving business goals.
- Created reports on sales trends, inventory levels, and financial data.
- Established processes for monitoring customer satisfaction levels.
- Conducted regular performance reviews for employees to identify areas of improvement.
Shift Supervisor
Starbucks
Manhattan, US
09.2017 - 08.2021
- Leading and supporting a team of 8-10 partners across all store operations.
- Managed weekly schedules, optimized labor costs, ensured seamless operations and food safety.
- Delegated responsibilities among team members and implemented partner development plans to enhance team skills.
- Review sales trends in team briefs, to adjust staffing levels, resulting in marked gains in productivity and customer satisfaction.
- Created an inclusive team atmosphere through regular team-building activities. by encouraging open communication and collaboration, improving staff morale.
- Managed inventory orders to ensure timely availability of essential supplies. for products to ensure consistent availability of supplies for customer convenience.
Education
ABC Bartending School
Manhattan, NY12-2023
Academy for Careers in Television and Film
Queens, NY12-2019
Buffalo State College
Buffalo, NY12-2019
Skills
- Sales strategy development
- Sales negotiation
- Sales Promotions
- CRM management
- Sales Performance Analysis
- Client management
- Client Relations
- Leadership
- Teamwork
- Conflict resolution
- Restaurant Management
- Cash Management
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
American Sign Language
Full Professional
Timeline
Car Sales Consultant
Lexus of Queens
11.2024 - Current
Car Sales Consultant
Hyundai City
11.2023 - 11.2024
Store Manager
Chip City
11.2022 - 10.2023
Assistant Manager
Le Pain Quotidien
10.2021 - 09.2022
Shift Supervisor
Starbucks
09.2017 - 08.2021
ABC Bartending School
Academy for Careers in Television and Film
Buffalo State College