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Dynamic Senior Moving Coordinator at All My Sons Moving, adept at route planning and customer service, achieved heightened satisfaction through tailored move plans. Proven problem-solver, fostering teamwork and operational efficiency while ensuring compliance with regulations. Recognized for training new employees and enhancing service standards, contributing to a collaborative work environment.

Customer Experience and Analytics Leader skilled in converting interactions into actionable insights to drive satisfaction and efficiency. Expertise in CRM management, omnichannel support, and Lean methodologies. Proven ability to enhance team performance and strategic engagement, seeking a Customer Service Manager role.

College student with an extensive job background, looking to gain experience in the social science field. I function best in collaborative environments, and I strive to improve my work every single day. Skilled in communication and problem-solving. Dedicated to producing professional work every time I clock in, and providing great customer service simultaneously.

Dynamic and results-oriented professional with a solid background in warehouse operations and subcontracting, eager to leverage expertise in a challenging new role. Strong alignment with the company's commitment to excellence and innovation drives a passion for contributing to team success. Proven ability to enhance operational efficiency and deliver high-quality results in fast-paced environments. Resume enclosed for consideration, highlighting relevant experience and skills that can significantly benefit the organization.

Operations professional with strong background in managing complex projects and driving operational excellence. Known for collaborative approach and commitment to delivering high-quality results. Dependable and adaptable, consistently meeting changing demands of business. Proven skills in strategic planning and team leadership.

Highly organized and motivated Account Executive with demonstrated track record of building relationships with clients, developing successful sales campaigns, and managing teams of account managers. Skilled in financial analysis, customer service and problem-solving. Experienced in coordinating activities with various departments to achieve strategic objectives.

Experienced support professional bringing strong focus on team collaboration and achieving results. Skilled in providing personalized care, communication, and problem-solving. Known for flexibility and reliability, adapting to changing needs seamlessly. Proven ability to foster positive, supportive environment. Track record of building collaborative relationships with clients and multidisciplinary teams, leading to positive outcomes.

Service Delivery Management (Both Waterfall and Agile) Program, Project & Portfolio Management Business Change Management including: People (Re-Deployment, Recruitment, Training) Transition (Planning and Execution to Target Operating Model) Domain expert in Insurance Setting up ODC & CoE Product Engineering TECHNICAL ACUMEN Microsoft stack of technologies including Azure Paas, Data & AI, RPA, SQL Server, Azure Devops ASP.Net etc. Ingenium, ProductXpress, Wynsure, Result oriented professional with over 22+ years of extensive techno commercial experience in IT which included pre-sales, project planning & management with profit accountability, design, development etc. for various global clients in Insurance and Retail sectors. India Delivery Lead for Insurance Product CoE for Mphasis, DXC IP Insurance Products Incubated and formed Insurance CoE teams and made newer products version releases. Managing a headcount of 250+ resources under various Insurance accounts Delivered 30+ Complex Large-Size Global Insurance Projects and Applications using Waterfall, Agile and DevOps Customer and People Centric Leader and have helped our Insurance Business and my IT Team grow in their revenue & capabilities by being an integral part of their performance plan and achieved constant revenue growth with minimal Team attrition. Exceptional interpersonal skills and my strength is on build Relationship continuously with “C” Level Leaders and Executives to bottom line Teams across Large Size Insurance Clients Proven Business Client Partner Leader and demonstrated successful Revenue Generation, P&L operations management with Budget and Risk/Cost Optimization and have 7+ years of experience leading large size Global Accounts which includes start to end (due diligence / RFI / RFP / Response / Assessment / Development / Delivery /Product Engineering/ ODC Setup/CoE Setup & Production Support) Strong leadership qualities, excellent people management skills, effective communicator, and Transformed IT service delivery by large scale offshore transition (>80%) and improved target operating models Overcome complex business challenges and make high-stakes decisions using experience-backed judgment, strong work ethics and irreproachable integrity. Excellent understanding of transition management, onshore- offshore delivery model and have played key role in optimizing use of offshore for various clients. Managed the P&L of major programmes up to $20m revenue per annum. Expertise in achieving consistent excellence while managing the execution, delivery, and quality of consulting and large software projects within the time, quality, and cost parameters. Have expertise Complex deals in AI, Azure Analytics, Data warehousing and RPA. Bagged and achieved many awards and accolades for the Delivery excellence and People Management inside organization. Represented organization during the CMM Level 5 Audits
Corporate professional prepared to lead at executive level, with background in strategic planning and operational execution. Recognized for effectively leading teams and driving impactful results. Known for adaptability and reliable performance in dynamic environments. Key skills include strategic vision, financial acumen, and team leadership.
Knowledgeable [Desired Position] with proven track record of driving strategic initiatives and fostering organizational growth. Led multiple cross-functional teams to successful project completions, enhancing operational efficiencies. Demonstrated expertise in stakeholder management and financial planning.

As a seasoned Delivery Lead and Technical Program Management, I bring over 25 years of IT experience and 12 years of expertise in successfully executing projects and programs across various domains and industry verticals, including Retail, Healthcare, and Telecom. Accomplished TPM with a passion for Process improvements, automation and digital transformation with a people first attitude. As a hands-on TPM, delivery focused leader, I have experience driving large technical programs, cross-functional teams that are global distributed to deliver complex technical/Engineering programs and products Natural leader with the right blend of business, technology and program management skills. Provide thought Leadership in developing sustainable solutions for emerging business demands and ensure reliable operating model. Passionate leader with effective communication and problem-solving skills, with an ability to influence business and technical leaders in a dynamic environment.

10+ Years experience as Shift Leader and Delivery Driver at multiple Jimmy John's Franchises. Accustomed to and maintains composure in high-stress and fast-paced environments.

Joel Perez

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Project Leader /Delivery Driver

Machine Process Operator

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High School Diploma -

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Project Leader /Delivery Driver

Machine Process Operator

High School Diploma -

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