Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Joel Pierre

South Boston,MA

Summary

Dynamic professional with extensive expertise in route planning and customer service at Amazon. Demonstrated proficiency in maintaining vehicle safety and executing emergency repairs, ensuring timely deliveries. Acknowledged for outstanding problem-solving abilities and effective communication, consistently elevating customer satisfaction and operational efficiency. Dedicated to providing exceptional service in high-pressure environments.

Enthusiastic client services professional with excellent communication skills.

Experienced in reception, preparation of documents, and forms.

Knowledgeable in Microsoft Word, Excel, PowerPoint, Outlook, Access, and Adobe Photoshop.

Highly professional Senior Level Photojournalist with extensive project experience

Overview

36
36
years of professional experience
1
1
Certification

Work History

Van Driver

First Call Transportation
Waltham, MA
06.2024 - Current
  • Adhered to traffic laws and regulations while driving.
  • Responded promptly and professionally to customer inquiries or complaints.
  • Cleaned interior cab area after every job to ensure a tidy working environment.
  • Navigated and planned each route with up-to-date GPS support, accounting for weather or construction delays to prevent costly and avoidable delays.
  • Reported any traffic violations or mechanical problems immediately to management.
  • Conducted emergency vehicle repairs to restore safety and dependability.
  • Ensured all necessary documents were completed accurately prior to departure.
  • Identified needs of consumers promptly and efficiently.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Completed day-to-day duties accurately and efficiently.

Beer Garden Supervisor

Fenway Aramark
Newton, MA
04.2022 - Current
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Professional Photographer /Small Business Owner

Self employed
Boston, MA
03.1989 - Current
  • Created artificial light using flashes and reflectors.
  • Created and maintained an online portfolio to showcase photography work and attract new clients.
  • Maintained various studio equipment.
  • Implemented color correction processes to ensure accurate and vibrant images.
  • Engaged in research to develop new photographic procedures and materials.
  • Improvised photographic methods and techniques.
  • Selected and assembled equipment and required background properties.
  • Provided direction to models, stylists and makeup artists during photo shoots.
  • Set up lights, backdrops, and props for shoots and events.
  • Performed maintenance tasks to keep equipment working properly.
  • Managed social media platforms, posting engaging content to increase visibility and client engagement.
  • Estimated or measured light levels, distances and numbers of exposures using measuring devices and formulas.
  • Cropped, manipulated, and performed color balance for final images.
  • Determined project goals, locations and equipment needs by studying assignments and consulting with clients or advertising staff.
  • Coordinated and completed photoshoots for individuals, families and small groups.
  • Organized digital files into clearly labeled folders on hard drives and cloud storage systems.
  • Automated office operations to manage client correspondence and record tracking and data communications.
  • Developed creative concepts and themes for photo shoots in collaboration with clients.

Professional Experience Delivery Driver

Amazon
Dedham, MA
09.2019 - 12.2022
  • Promoted positive customer service by delivering on-time shipments and fully resolving issues.
  • Loaded trucks and safely secured merchandise to prevent damage during transportation.
  • Inspected vehicle and maintained gas, oil and water levels.
  • Provided excellent customer service by answering inquiries about products or services being delivered.
  • Notified customers of delays to decrease calls to support.
  • Verified deliveries against shipping instructions prior to delivering to customers.
  • Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
  • Utilized street maps to plan and determine most efficient routes.
  • Reported mechanical problems encountered with vehicles to dispatch.
  • Received daily delivery instructions and route assignments from dispatch.
  • Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
  • Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
  • Cleaned interior and exterior of delivery vehicle at end of shift as needed.
  • Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
  • Verified accuracy of items loaded onto truck against shipping documents.
  • Obeyed traffic laws and follow established traffic and transportation procedures.

Whole Food Grocer

Amazon Prime Products
Boston, MA
06.2019 - 09.2019
  • Delivered expert customer service to store patrons and assisted with locating desired items.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Resolved customer inquiries and complaints requiring management-level escalation.

Free Lance Photogropher

Boston Metro News paper
12.1999 - 12.2005

Education

Administrative Assistant

YMCA Training, Inc.
Boston, MA
01-2009

Bachelor of Science-Sound Engineer

University of West Indies
Trinidad And Tabago
08-1980

Photography

Garth's Photography School
Trinidad And Tabago
03-1980

Skills

  • Route planning
  • Traffic laws
  • Vehicle maintenance
  • Customer service
  • Emergency repairs
  • Document management

Certification

  • General Photography Diploma
  • Bachelor of Science Certification
  • State Drivers Lincense

Timeline

Van Driver

First Call Transportation
06.2024 - Current

Beer Garden Supervisor

Fenway Aramark
04.2022 - Current

Professional Experience Delivery Driver

Amazon
09.2019 - 12.2022

Whole Food Grocer

Amazon Prime Products
06.2019 - 09.2019

Free Lance Photogropher

Boston Metro News paper
12.1999 - 12.2005

Professional Photographer /Small Business Owner

Self employed
03.1989 - Current

Administrative Assistant

YMCA Training, Inc.

Bachelor of Science-Sound Engineer

University of West Indies

Photography

Garth's Photography School