- Reading
- Balancing physical health with mental and emotional wellness
- Music
- Cooking and trying new foods
Joel Pospychala
Chicago,IL
Summary
Dynamic professional with extensive experience in staff supervision and customer service at Asurion. Proven track record in employee development and inventory management, enhancing team performance and customer satisfaction. Recognized for fostering a collaborative environment and achieving sales goals through effective coaching and mentorship. Committed to delivering exceptional service and driving results.
Overview
22
22
years of professional experience
Work History
In Store Supervisor
Asurion
03.2017 - Current
- Supervised a team of technicians with a focus on repairing and troubleshooting cell phones
- Provided leadership and mentorship for my immediate team and district to ensure customer satisfaction and technical excellence
- Worked closely with my leaders to develop strategies to better serve my team and our customers
- Coached my team and listened to my peers for the best ideas to drive and deliver results
Tech Manager
Sprint
01.2003 - 03.2017
- Managed and encouraged teamwork through support to achieve expected sales/repair goals
- Trained and mentored staff to get the
- Maintained professional, organized, and safe environment for the morale of employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
High School Diploma -
Crystal Lake Central
Crystal Lake, IL06-1992
Skills
- Staff supervision
- Multitasking and organization
- Customer service
- Inventory management
- Operations management
- Team building and leadership
Accomplishments
- Supervised team of up to 5 staff members.
- Consistently met or exceeded all metrics.
- W.I.S.E (levels 1 and 2) certification.
Interests
Timeline
In Store Supervisor
Asurion
03.2017 - Current
Tech Manager
Sprint
01.2003 - 03.2017
High School Diploma -
Crystal Lake Central
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