Joel Profit
New Orleans
Summary
Hi, my name is Joel Profit, and I am from New Orleans, Louisiana. I am a recent Computer Science graduate with a strong background in programming and problem-solving. I'm seeking an entry-level role in software development or IT support to apply technical knowledge and continue growing in the tech industry.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Technical Support Representative
Swyft Fiber
Metairie
02.2026 - Current
- Provided technical assistance to customers via phone and email.
- Diagnosed and resolved software and hardware issues for various devices.
- Collaborated with team members to streamline support processes.
- Educated customers on product features and troubleshooting techniques.
- Utilized ticketing systems to track customer inquiries efficiently.
- Troubleshot customer inquiries related to software and hardware issues.
- Provided technical assistance to customers through phone, email and chat support.
Liquor Manager
Rouses Markets
New Orleans
08.2024 - 01.2026
- Managing the liquor section/backstock
- Keep an inventory of liquor monthly
- Provide excellent customer service
- Restocking items onto the shelves
Stock Clerk
Rouses Markets
New Orleans
06.2019 - 08.2024
- Restocking items onto the shelves
- Dependable in maintaining work hours and consistency in attendance
- Assisting customers
Service desk assistant
NORD Camp
New Orleans
06.2020 - 07.2020
- Greet parents as they drop off/pick up their kids
- Take phone calls and send/type emails to different city organizations within the city
- Monitoring computers and ensuring they were up to date, as well as troubleshooting.
- IPads were tracked daily and charged.
Summer teacher
New Saint Joseph
New Orleans
06.2019 - 07.2019
- Helping the teachers with the students
- Teaching the students important lessons in life
- Teaching the students English, Math, Science, and Social Studies
- Greet parents as they drop off/pick up their kids
Sales associate
Uniform Shop Express
New Orleans
06.2016 - 07.2016
- Inventory merchandise and maintain store cleanliness.
- Greet customers and provide excellent customer service.
- Dependable in maintaining work hours and consistency in attendance.
Education
Bachelor's degree - Computer Science
Southern University and A&M College
Baton Rouge, LA 08.2018 - 12.2023
Skills
- Problem Solving
- C
- Java
- Microsoft PowerPoint
- Microsoft Word
- Customer Service
- Strategy
- Self-Motivation
- Self-confidence
- Easily Adaptable
- HTML
- Technical troubleshooting
- Hardware support
- Problem solving
- Time management
Certification
- AT&T Summer Learning Academy Extern, 07/01/20, Earners acquire business and technical acumen along with personal growth and professional development. They gain insights and advice on business, leadership, and career from business executives and recognized experts. As an AT&T Summer Learning Academy Extern, the badge earner has completed entry-level training in human resources, finance, advertising, media and technology, communication and leadership.
- IBM Cloud Core, 02/01/22, This badge holder understands the basics of cloud technology and can describe cloud platforms and models, including IaaS, PaaS, SaaS, Public, Private, and Hybrid Multi clouds. The badge earner is familiar with the essentials of cloud applications and terms like Virtualization, VMs, Containers, Object Storage, Microservices, Serverless, Cloud Native, and DevOps. The individual has also gained hands-on experience in creating a Cloud account and provisioning services on IBM Cloud.
- W3Schools HTML Certificate, 03/01/25, This certifies that Joel Profit has passed the W3Schools HTML certification exam. The candidate has passed the exam at the Professional level.
- W3Schools CSS Certificate, 05/01/25, This certifies that Joel Profit has passed the W3Schools HTML certification exam. The candidate has passed the exam at the Advanced level.
Cover Letter
Hi, my name is Joel Profit, and I am from New Orleans, Louisiana. I am a recent Computer Science graduate with a strong background in programming and problem-solving. I'm seeking an entry-level role in software development or IT support to apply technical knowledge and continue growing in the tech industry.
Timeline
Technical Support Representative
Swyft Fiber
02.2026 - Current
Liquor Manager
Rouses Markets
08.2024 - 01.2026
Service desk assistant
NORD Camp
06.2020 - 07.2020
Stock Clerk
Rouses Markets
06.2019 - 08.2024
Summer teacher
New Saint Joseph
06.2019 - 07.2019
Bachelor's degree - Computer Science
Southern University and A&M College
08.2018 - 12.2023
Sales associate
Uniform Shop Express
06.2016 - 07.2016