Luis Melendez
Cypress,TX
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
27
27
years of professional experience
Work History
Technical Support Representative
Logix Fiber Networks
11.2002 - Current
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
- Assisted in streamlining internal processes, reducing call wait times and increasing overall efficiency.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
- Mentored new team members on company protocols and best practices for delivering exceptional technical support services.
- Managed high levels of call flow and responded to customers in need of technical support needs.
- Used ticketing systems to manage and process support actions and requests.
- Documented support interactions for future reference.
Warehouse Worker
L.M. Burney INC.
09.1996 - 12.1997
- Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Increased accuracy of inventory records through meticulous documentation and regular audits.
- Collaborated with team members to complete complex projects on schedule and within budget constraints.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Managed warehouse operations and verified proper shipment procedures.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
Education
High School Diploma -
Reagan High School
Houston, TX05.1996
Skills
- Customer Service
- Technical Support
- Network Diagnostics
- Issue Troubleshooting
- Technical Issues Analysis
- Technical Troubleshooting
- Call Center Operations
- Adaptability
- Attention to Detail
- Remote Support
- Time Management
- Active Listening
- Ticket Management
- Team Collaboration
- Problem Solving
- Incoming Call Management
- Problem-Solving
- Organizational Skills
Languages
Spanish
Native or Bilingual
Timeline
Technical Support Representative
Logix Fiber Networks
11.2002 - Current
Warehouse Worker
L.M. Burney INC.
09.1996 - 12.1997
High School Diploma -
Reagan High School