Joel Reyes
Bronx
Summary
Bilingual professional with strong experience in customer service, sales, and youth development, bringing a proven ability to communicate effectively with diverse groups in fast-paced environments. Skilled at problem-solving, multitasking, and fostering positive client relationships, with a track record of handling sensitive situations with discretion and professionalism. Adaptable and detail-oriented, with the organizational and interpersonal skills to excel in all roles across the spectrum.
Overview
2
2
years of professional experience
Work History
Retail Sales Associate
9/11 Memorial Museum
05.2024 - Current
- Customer Service Excellence: Providing exceptional service to every customer, ensuring they have a positive shopping experience.
- Product Knowledge: Having in-depth knowledge of the products you sell, including features, benefits, and usage, to effectively assist customers in making informed decisions.
- Salesmanship: Actively engaging with customers to understand their needs and recommending appropriate products, thereby driving sales and meeting targets.
- Stock Management: Ensuring shelves are stocked, products are neatly displayed, and identifying replenishment needs to maintain a well-presented store.
- Problem Solving: Resolving customer complaints and issues promptly and effectively, ensuring customer satisfaction and loyalty.
- Team Collaboration: Working collaboratively with colleagues to achieve store targets and maintaining a positive work environment.
- Store Operations: Assisting in cashier duties, handling transactions accurately, and following store policies and procedures.
- Upselling and Cross-selling: Identifying opportunities to enhance the customer's purchase through complementary products or accessories.
After School Coach
Kids In The Game
New York, New York
04.2024 - 11.2024
- Supervise and engage with groups of elementary students during after-school hours.
- Provide individualized and group homework help, encouraging good study habits and responsibility.
- Plan and lead age-appropriate games, sports, and creative activities that promote teamwork, problem-solving, and fun.
- Maintain a safe, respectful, and inclusive environment at all times.
- Support positive behavior management through guidance and encouragement.
- Communicate effectively with parents, guardians, and program staff about student progress or concerns.
- Serve as a positive role model by demonstrating patience, responsibility, and enthusiasm.
Education
BBA - Finance
Baruch College
New York, NY06.2028
High School Diploma -
Manhattan Hunter Science
New York, NY05.2024
Skills
- Leadership
- Communication skills
- Team collaboration
- Customer service
- Problem solving
- Time management
- Upselling strategies
- Point-of-sale systems
- I
- Stock management
- Sales achievement
- Retail operations
Education and Training
other
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Retail Sales Associate
9/11 Memorial Museum
05.2024 - Current
After School Coach
Kids In The Game
04.2024 - 11.2024
BBA - Finance
Baruch College
High School Diploma -
Manhattan Hunter Science