Joel Rivas
Chicago,IL
Summary
Hardworking individual who works diligently to meet assigned tasks. Skilled in coordinating and managing time to meet workplace needs. Effective under pressure and in stressful situations. Perform exceptionally well at navigating new challenges in both independent and in team settings.
Overview
9
9
years of professional experience
Work History
Court Advocate Supervisor
Mujeres Latinas En Accion
2019.02 - Current
- Maintain positive relationships with community to build and strengthen partnerships.
- Demonstrate commitment to organization's core values, leading by example and fostering culture of excellence.
- Increase team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Built trust and rapport with victims of violent crimes by remaining calm and compassionate in variety of situations.
- Responded to hotline calls, offering assistance and support information after assessing needs.
- Attended hearings with victims to provide emotional support.
- Completed reports, paperwork and documentation accurately and on time.
- Advocated for victims during difficult situations by filing police reports and connecting to needed services.
- Informed victims about legal processes and timelines.
- Professionally worked with members of press, judiciary and law enforcement.
- Participated in scheduled Community Meetings meetings to help clients prioritize actions and establish short- and long-term goals related to Gender Based Violence.
Court Advocate
Mujeres Latinas En Accion
2018.08 - 2019.02
- Responded to hotline calls, offering assistance and support information after assessing needs.
- Attended hearings with victims to provide emotional support.
- Completed reports, paperwork and documentation accurately and on time.
- Identified appropriate community resources and provided clients with referrals.
- Updated case files to reflect weekly changes, maintaining confidentiality and accuracy.
- Advocated for victims during difficult situations by filing police reports and connecting to needed services.
- Informed victims about legal processes and timelines.
- Assisted victims with filling out and submitting protective orders and coordinated assistance with local District Attorney's Office.
Case Manager
Puerto Rican Cultural Center
2017.02 - 2018.08
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Promoted a safe environment for vulnerable populations by reporting suspected abuse or neglect as mandated by law.
- Strengthened relationships with community organizations to increase access to supportive resources for clients in need.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
Laborer/Driver
CTN Packing Services
2015.05 - 2017.02
- Contributed to overall company growth through consistent dedication to high-quality workmanship, professionalism, and excellent customer service.
- Promoted positive work environment among team members through effective communication and collaboration during each move assignment.
- Increased overall move efficiency by effectively planning and organizing truck loading to maximize available space and ensure safe transport.
- Improved customer satisfaction by ensuring timely, safe, and efficient transportation of clients'' belongings.
- Minimized damage claims by employing proper packing techniques when loading fragile items onto the truck.
Education
Bachelor of Arts - Sociology
Northern Illinois University
Dekalb, IL12.2016
Skills
- Leadership
- Reliable and trustworthy
- Organizational skills
- Active listening
- Bilingual
- Time management
- Goal-oriented
- Issue and conflict resolution
- Critical thinking
- Multitasking
- Communication
- Customer Service
- Microsoft Office
- Crisis Intervention
- Attentive to details
Timeline
Court Advocate Supervisor
Mujeres Latinas En Accion
2019.02 - Current
Court Advocate
Mujeres Latinas En Accion
2018.08 - 2019.02
Case Manager
Puerto Rican Cultural Center
2017.02 - 2018.08
Laborer/Driver
CTN Packing Services
2015.05 - 2017.02
Bachelor of Arts - Sociology
Northern Illinois University
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