Hardworking individual who works diligently to meet assigned tasks. Skilled in coordinating and managing time to meet workplace needs. Effective under pressure and in stressful situations. Perform exceptionally well at navigating new challenges in both independent and in team settings.
Overview
9
9
years of professional experience
Work History
Court Advocate Supervisor
Mujeres Latinas En Accion
02.2019 - Current
Maintain positive relationships with community to build and strengthen partnerships.
Demonstrate commitment to organization's core values, leading by example and fostering culture of excellence.
Increase team productivity by implementing efficient workflows and setting clear expectations for staff members.
Built trust and rapport with victims of violent crimes by remaining calm and compassionate in variety of situations.
Responded to hotline calls, offering assistance and support information after assessing needs.
Attended hearings with victims to provide emotional support.
Completed reports, paperwork and documentation accurately and on time.
Advocated for victims during difficult situations by filing police reports and connecting to needed services.
Informed victims about legal processes and timelines.
Professionally worked with members of press, judiciary and law enforcement.
Participated in scheduled Community Meetings meetings to help clients prioritize actions and establish short- and long-term goals related to Gender Based Violence.
Court Advocate
Mujeres Latinas En Accion
08.2018 - 02.2019
Responded to hotline calls, offering assistance and support information after assessing needs.
Attended hearings with victims to provide emotional support.
Completed reports, paperwork and documentation accurately and on time.
Identified appropriate community resources and provided clients with referrals.
Updated case files to reflect weekly changes, maintaining confidentiality and accuracy.
Advocated for victims during difficult situations by filing police reports and connecting to needed services.
Informed victims about legal processes and timelines.
Assisted victims with filling out and submitting protective orders and coordinated assistance with local District Attorney's Office.
Case Manager
Puerto Rican Cultural Center
02.2017 - 08.2018
Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
Enhanced communication between clients and providers through consistent follow-ups and progress updates.
Promoted a safe environment for vulnerable populations by reporting suspected abuse or neglect as mandated by law.
Strengthened relationships with community organizations to increase access to supportive resources for clients in need.
Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
Laborer/Driver
CTN Packing Services
05.2015 - 02.2017
Contributed to overall company growth through consistent dedication to high-quality workmanship, professionalism, and excellent customer service.
Promoted positive work environment among team members through effective communication and collaboration during each move assignment.
Increased overall move efficiency by effectively planning and organizing truck loading to maximize available space and ensure safe transport.
Improved customer satisfaction by ensuring timely, safe, and efficient transportation of clients'' belongings.
Minimized damage claims by employing proper packing techniques when loading fragile items onto the truck.
Education
Bachelor of Arts - Sociology
Northern Illinois University
Dekalb, IL
12.2016
Skills
Leadership
Reliable and trustworthy
Organizational skills
Active listening
Bilingual
Time management
Goal-oriented
Issue and conflict resolution
Critical thinking
Multitasking
Communication
Customer Service
Microsoft Office
Crisis Intervention
Attentive to details
Timeline
Court Advocate Supervisor
Mujeres Latinas En Accion
02.2019 - Current
Court Advocate
Mujeres Latinas En Accion
08.2018 - 02.2019
Case Manager
Puerto Rican Cultural Center
02.2017 - 08.2018
Laborer/Driver
CTN Packing Services
05.2015 - 02.2017
Bachelor of Arts - Sociology
Northern Illinois University
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