Joel Rivera Santiago
Tampa,Florida
Summary
Versatile professional recognized for analytical thinking, rapid mastery of new systems, and delivering results in fast-paced environments. Adept at solving complex challenges, optimizing processes, and ensuring customer satisfaction, while contributing to team success through collaboration and a commitment to excellence.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Licensed Life Insurance Agent
HealthCare Solutions
Tampa, FL
03.2025 - Current
- Developed and maintained strong client relationships to enhance customer satisfaction and retention.
- Analyzed clients' insurance needs to provide tailored policy recommendations and solutions.
- Educated clients on product offerings, benefits, and policy options to facilitate informed decisions.
- Conducted regular follow-ups with clients to ensure ongoing needs were met effectively.
Auto Claims Adjuster
USAA
Tampa, FL
05.2023 - 03.2025
- Serve as a dependable liaison for customers throughout the claims process, addressing inquiries and concerns with professionalism and empathy.
- Apply in-depth knowledge of auto insurance policies to accurately assess damages and determine appropriate settlements.
- Maintain comprehensive and precise documentation of all claims-related findings and communications.
- Implement and manage an efficient system for tracking claims from initial report to resolution, ensuring all parties receive timely updates.
- Handle high call volumes, managing approximately 30 customer interactions daily with efficiency and care.
Courier
FedEx Express
Tampa, FL
11.2019 - 05.2023
- Operated delivery vehicles, ensuring compliance with traffic regulations and company standards.
- Delivered packages efficiently while adhering to strict timelines and safety protocols.
- Communicated effectively with customers to resolve delivery issues and enhance satisfaction.
- Collaborated with team members to improve logistics processes and service efficiency.
Education
Associate of Arts - General Studies
Pasco-Hernando State College
New Port Richey, FL03-2025
High School Diploma -
Wharton High School
Tampa, Florida05-2017
Skills
- Strategic Problem Solving
- Cross-Functional Collaboration
- Client Relationship Leadership
- Risk Assessment
- Regulatory Compliance
- Settlement Negotiation
- Process Improvement
- Operational Efficiency
Certification
- Property and Casualty license (06-20)
- Life and Health Insurance License (02-15)
Timeline
Licensed Life Insurance Agent
HealthCare Solutions
03.2025 - Current
Auto Claims Adjuster
USAA
05.2023 - 03.2025
Courier
FedEx Express
11.2019 - 05.2023
Associate of Arts - General Studies
Pasco-Hernando State College
High School Diploma -
Wharton High School