Joel Rocha
Bakersfield,CA
Summary
Knowledgeable Desired Position with proven background in consulting, delivering strategic insights and effective solutions to clients. Successfully led multiple projects, enhancing operational efficiency and driving business growth. Demonstrated expertise in problem-solving and client relationship management.
Overview
1
1
Certification
2027
2027
years of professional experience
Work History
Consultant / Customer Service Representative
FedEx Office
Bakersfield, CA
2023 - Current
- Consulted customers on print, shipping, and packing solutions to match project requirements
- Recommended FedEx Office products and services based on customer needs and deadlines
- Operated POS systems to process transactions, returns, and service requests accurately
- Prepared print jobs using design and production equipment for quality output
Customer Associate
Home Depot
Bakersfield, CA
2021 - 2023
- Assisted customers with product location, recommendations, and store navigation
- Processed purchases, returns, and exchanges accurately using point-of-sale systems
- Restocked merchandise and maintained organized sales floor displays for easy shopping
- Supported order fulfillment by picking, staging, and preparing customer orders
- Resolved routine customer questions with clear product and service information
- Collaborated with team members to maintain efficient daily operations across departments
Team Member
Chick-fil-A
Bakersfield, CA
2019 - 2021
- Delivered friendly guest service while taking accurate drive-thru and front-counter orders
- Prepared menu items following food safety, quality, and presentation standards
- Maintained clean workstations, dining areas, and equipment throughout shift
- Supported team members during busy rushes to keep service moving efficiently
- Stocked supplies, condiments, and packaging to maintain ready service areas
- Followed opening and closing procedures to ensure smooth restaurant operations
- Communicated clearly with coworkers to resolve order issues and improve guest experience
- Learned all required tasks quickly to maximize performance.
Education
Cosmetology And Related Personal Grooming Services
Bakersfield Barber College
Bakersfield, CA12.2025
High School Diploma -
Frontier HighSchool
Bakersfield, CA06.2018
Skills
Problem-solving
Attention to detail
Team leadership & development
Client relationships
Integrity and honesty
Analytical thinking
Strategic planning
Customer relationship management
Goal setting
Work Planning and Prioritization
Project management
Quality assurance
Safety regulations
Decision-making
Certification
Barber license
Timeline
Consultant / Customer Service Representative
FedEx Office
2023 - Current
Customer Associate
Home Depot
2021 - 2023
Team Member
Chick-fil-A
2019 - 2021
Cosmetology And Related Personal Grooming Services
Bakersfield Barber College
High School Diploma -
Frontier HighSchool