Joel Roldan
Lexington,NC
Summary
Professional customer service expert with strong communication and problem-solving skills. Proven ability to handle customer inquiries and resolve issues efficiently while maintaining high standards. Strong focus on team collaboration and adaptability to changing needs. Known for reliability, empathy, and results-driven approach in high-pressure environments.
Overview
12
12
years of professional experience
Work History
Field Energy Specialist
Franklin Energy
02.2020 - Current
- Developed strong relationships with clients, ensuring repeat business and referrals for new customers.
- Conducted thorough site evaluations to accurately assess feasibility of smart thermostat, minimizing kwh costs through recommendations and product knowledge.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information on products and services.
- Developed comprehensive reports, detailing energy usage and cost-saving opportunities for clients.
- Identified areas for improvement in existing systems by analyzing data from utility bills, meters, sub-meters, and building automation systems.
- Improved energy efficiency by conducting comprehensive audits and implementing tailored solutions.
Class B Delivery Driver
MRC Global
06.2019 - 02.2020
- Loaded and unloaded trucks safely, using appropriate equipment such as pallet jacks and hand trucks.
- Followed safety protocols when handling hazardous materials or delivering large loads that require additional care during transportation processes.
- Secured vehicle to tow truck and checked all attachments for safe operation.
- Coordinated efficient routes for optimal delivery scheduling and maximum daily performance.
- Optimized warehouse space utilization by effectively stacking pallets using a forklift, maximizing storage capacity without sacrificing accessibility or safety.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
Flatbed Truck Driver
Site One Landscape Supply
10.2018 - 06.2019
- Assisted in warehouse operations when needed, contributing to overall team success and productivity.
- Operated box truck equipment safely, such as lift gates or pallet jacks, reducing the risk of accidents or injury on the job site.
- Safely transported goods to customers, adhering to strict deadlines and ensuring customer satisfaction.
- Drove truck in urban and rural areas to expertly make high volume of deliveries.
- Inspected load security and checked for damages.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 50lbs.
Assistant Warehouse Manager
National Kitchen & Bath
01.2016 - 10.2018
- Managed daily shipping and receiving operations, ensuring accuracy and timeliness in all transactions.
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
- Maintained a safe work environment, conducting regular safety inspections and training employees on proper procedures.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Evaluated employee performance regularly, offering constructive feedback aimed at improving individual skills while also recognizing outstanding achievements among team members.
- Onboarded, trained and supervised 5 person warehouse staff with strong record of meeting schedule and performance goals.
Field Supervisor
Franklin Energy
07.2013 - 10.2015
- Monitored employee performance for compliance with regulations and policies.
- Supervised field operations teams to complete projects within established timelines.
- Sourced suppliers and purchased necessary materials for work.
- Administered disciplinary actions to workers violating safety regulations and company policies.
- Monitored job progress and performance of 8 employees including contractors to complete projects prior to deadlines.
- Conducted regular training sessions for staff, elevating their skills and knowledge in field operations.
- Increased worksite safety with detailed risk assessments and implementation of comprehensive safety measures.
Education
Certificate of Technical Studies - Non Destructive Testing
Special Inspections Institute
Charlotte, NC06.2017
High School Diploma -
St. Croix Educational Complex
United States Virgin Islands 12-2007
Skills
- Client relationship management
- Data analysis
- Complaint resolution
- Customer service
- Conflict resolution
- Team collaboration
- Problem solving
- Effective communication
- Inventory management
- Training and development
- Customer satisfaction
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Field Energy Specialist
Franklin Energy
02.2020 - Current
Class B Delivery Driver
MRC Global
06.2019 - 02.2020
Flatbed Truck Driver
Site One Landscape Supply
10.2018 - 06.2019
Assistant Warehouse Manager
National Kitchen & Bath
01.2016 - 10.2018
Field Supervisor
Franklin Energy
07.2013 - 10.2015
Certificate of Technical Studies - Non Destructive Testing
Special Inspections Institute
High School Diploma -
St. Croix Educational Complex
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