Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joe L. Rollins III

Houston,TX

Summary

I am a motivated and resilient professional who attributes my strong work ethic and ability to excel to my background as a collegiate athlete and a working student. Balancing my studies, sports, and job—particularly during the challenges posed by the COVID-19 pandemic—has taught me the importance of discipline, adaptability, and perseverance. Over the past two and a half years, I have built a solid foundation in the hospitality, entertainment, and sports industries. I am driven by a desire for continuous learning and am eager to embrace opportunities that allow me to make a meaningful contribution, develop professionally, and create a positive impact.

Overview

6
6
years of professional experience

Work History

Senior Guest Relations Specialist

Landry's Inc.
2023.08 - Current

Landry's Inc. - Landry's Inc. operates over 600 dining, entertainment, and gaming locations worldwide. On the hospitality and entertainment front, I serve as a key liaison between the company, its customers, and the public, ensuring a consistent and positive experience, as well as clear and compelling communication across all touchpoints. I am responsible for addressing complex customer concerns, managing high-impact communications, and supporting the organization's reputation through proactive media and public relations efforts.

Community Relations Intern

Ndamukong Suh Family Foundation
2023.06 - 2023.08

The Suh Family Foundation is a non-profit co-founded by Ndamukong and Katya Suh, focused on giving back through education, health & wellness, and empowerment. It is a family-run organization with a personal connection to their mission. As a community relations intern, I primarily supported the planning and execution of outreach initiatives, events, and programs in the Portland, Oregon metropolitan area. I assisted in tracking participation, attendance, and impact metrics. Additionally, I provided general administrative support to the team as needed.

Sales Associate

Whole Foods Market Inc
2022.10 - 2023.05
  • Deliver exceptional customer service by assisting shoppers, answering product-related questions, and ensuring a welcoming store environment.
  • Participate in inventory counts and ordering, ensuring accurate stock levels and minimizing waste.
  • Collaborate with team members and leadership to meet daily operational goals and uphold company standards.

Consulting Intern

General Sports Worldwide (GSW)
2022.05 - 2022.08

General Sports Worldwide is a dynamic sports marketing and management firm that specializes in athlete representation, brand partnerships, sponsorship strategy, and business development within the sports industry. The role of the consulting intern involved supporting the consulting and strategy teams, providing exposure to real-world sports business challenges, client-facing projects, and strategic initiatives across marketing, partnerships, and operations. Key responsibilities included, but were not limited to, assisting with market research, collaborating with team members on ongoing consulting projects and client deliverables, and performing administrative and operational tasks as needed to support project workflows.

Assistant Store Manager

Tiff's Treats Cookie Delivery
2020.08 - 2021.08
  • Support daily store operations, including opening/closing procedures, inventory management, and staffing, to ensure smooth and efficient service.
  • Assist with the training and development of store staff, providing ongoing coaching and feedback to improve performance.
  • Monitor inventory levels of ingredients, packaging supplies, and other essentials; place orders to prevent shortages or overstock.
  • Execute marketing and promotional activities at the store level to increase sales and brand awareness in the local community.

Warehouse Associate

FedEx Ground
2020.03 - 2020.08
  • Loaded and unloaded trucks quickly and safely using pallet jacks and other equipment.
  • Stored and organized merchandise in preparation for shipment.
  • Loaded and unloaded shipments from delivery trucks after completing order documentation.

Education

BBA - Business Administration And Management

Texas A&M International University
Laredo, TX
2023-05

Associate of Science - Business Administration

North Lake College
Irving, TX
2021-05

Skills

  • Leadership & Management
  • Oral & Written Communication
  • Critical Thinking
  • Negotiation & Conflict Resolution
  • Strategic Planning
  • Time Management
  • Adaptability & Diligence
  • Innovative

Timeline

Senior Guest Relations Specialist

Landry's Inc.
2023.08 - Current

Community Relations Intern

Ndamukong Suh Family Foundation
2023.06 - 2023.08

Sales Associate

Whole Foods Market Inc
2022.10 - 2023.05

Consulting Intern

General Sports Worldwide (GSW)
2022.05 - 2022.08

Assistant Store Manager

Tiff's Treats Cookie Delivery
2020.08 - 2021.08

Warehouse Associate

FedEx Ground
2020.03 - 2020.08

BBA - Business Administration And Management

Texas A&M International University

Associate of Science - Business Administration

North Lake College