Joel Romero Calderon
Eugene
Summary
Hospitality Professional experienced in delivering exceptional customer experiences and enhancing guest satisfaction. Achieved increased customer loyalty through strong leadership, effective training, and a deep understanding of food and beverage pairings. Focused on fostering teamwork and adaptability in fast-paced environments to ensure efficient service and quality dining experiences.
Overview
16
16
years of professional experience
Work History
Lead Server
Thai Bites
Eugene
2021.04 - Current
- Supervised table service, ensuring high customer satisfaction in fast-paced environment.
- Trained new servers on menu items and service standards, improving overall service quality.
- Coordinated dining room activities to maintain smooth service flow during peak hours.
- Promoted menu specials and upselling techniques to enhance guests' culinary experience.
- Managed opening and closing duties to facilitate restaurant operations.
- Worked with management to coordinate special functions and events.
- Provided exceptional customer service to guests, resolving any issues that arose in a professional manner.
- Processed guest checks using POS system accurately.
- Interacted and engaged with patrons to promote a friendly environment.
- Ensured all food orders were accurate and delivered promptly to customers' tables.
- Maintained cleanliness in the dining room by wiping down tables, chairs, and other surfaces between seatings.
- Monitored inventory levels of food items and alerted management when supplies were running low.
- Welcomed guests with a personable attitude and brought beverage orders while reviewing menu options.
- Verified legal drinking age before serving beer, wine, and liquor to comply with state law.
- Enforced health regulations concerning food handling, storage, sanitation practices.
- Stocked service areas with supplies during slow periods.
- Presented menus and answered questions regarding items.
- Took reservations and to-go orders to streamline the process for both customer and restaurant.
- Assisted management in inventory management and ordering supplies for daily operations.
- Communicated effectively with kitchen staff to ensure timely meal delivery and accuracy.
- Resolved customer complaints promptly to maintain a positive dining experience for guests.
Maitance/Janitorial Worker
Universal Buiding Services
Los Angeles
2010.09 - 2018.11
- Cleaned and sanitized assigned areas using appropriate chemicals and tools.
- Maintained inventory of cleaning supplies and notified management of shortages.
- Operated floor care equipment to ensure cleanliness of hard surfaces.
- Followed safety protocols to ensure a secure working environment for all staff.
- Collaborated with team members to complete daily cleaning tasks efficiently.
- Reported maintenance issues to management for prompt resolution and action.
- Assisted in training new employees on cleaning procedures and company standards.
- Conducted routine inspections of facilities to ensure high cleanliness standards were met.
- Gathered and emptied trash cans and disposed of bags.
- Clean and sanitize restrooms and break rooms, including sinks, toilets, counters, mirrors, and floors.
- Vacuum carpets in offices, hallways, lobbies, stairwells.
- Restock supplies such as toilet paper, paper towels, soap dispensers.
- Sweep, mop, and buff floors in all areas of the building.
- Cleaned windowsills and window coverings.
- Assist with special projects or deep cleaning tasks as requested.
- Maintain janitorial closets in a neat and organized manner.
- Sanitized and deep cleaned bathroom floors and surfaces.
- Follow established procedures for proper chemical use and storage.
- Dust furniture and wipe down surfaces throughout the facility.
- Monitored cleaning supply levels and requested reordering when inventory ran low.
- Stored, used and disposed of cleaning chemicals and supplies.
- Disinfect door handles and light switches on a daily basis.
- Ensure all equipment is properly stored at the end of each shift.
- Set up chairs and tables for events or meetings as required by management.
- Respond quickly to spills or messes in order to minimize damage.
- Perform minor repairs around the facility such as replacing light bulbs.
- Swept and power washed outside building to keep sidewalks and parking lot clean.
- Inspect for any safety hazards or maintenance issues that need attention.
- Mix various cleaning solutions according to instructions for specific tasks.
- Maintain safety protocols while operating machinery such as floor buffers.
- Ensure hazardous materials are disposed of correctly per regulations.
- Remove snow from sidewalks using shovels or snow blowers when needed.
- Maintained, sanitized and vacuumed dining area and washed kitchen floors prior to closing.
- Recorded routine inspection and maintenance activities.
- Identified potential hazards in the workplace and reported them to management immediately.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Kept building interiors appealing with routine deep cleaning of high-traffic areas.
- Wet and spot mopped to clean floors and other surfaces in public corridors.
- Notified building managers about needed repairs to maintain public safety.
- Stripped, sealed, finished and polished floors to maintain longevity and health.
- Inspected exterior and interior of building for service issues and reported damages and needed repairs to supervisor.
- Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
- Serviced, cleaned and restocked restrooms.
- Polished windows, glass partitions or mirrors using sponges or squeegees.
- Followed company uniform, performance and security policies with every job.
- Mixed water and detergents or acids to prepare cleaning solutions.
- Steam-cleaned or shampooed carpets.
Bartender/Server
CPK
Los Angeles
2015.01 - 2018.10
- Prepared and served a variety of cocktails and beverages to guests.
- Maintained cleanliness and organization of the bar area during shifts.
- Assisted in training new bartenders on drink recipes and service standards.
- Tracked supplies and placed orders to ensure optimal inventory levels for efficient bar operations.
- Engaged with customers to enhance their experience through tailored service and drink recommendations.
- Handled cash and processed payments accurately at the bar register.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Resolved customer complaints to maintain satisfaction and foster positive relationships.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Trained new bartenders on drink preparation and upselling techniques.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Checked identification cards for proof of age prior to serving alcoholic beverages.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Provided drink suggestions to customers based on their preferences.
- Assisted in setting up the bar for service shift.
- Stocked ice bins and coolers throughout the shift.
- Recommended food and drinks to patrons based on preference, pairings, and special promotions.
- Balanced daily registers and generated sales reports for management.
Education
Hollywood High School
Los Angeles, CaliforniaSkills
- Menu expertise
- POS system operation
- Point of sale systems
- Inventory monitoring
- Customer engagement
- Supervisor training
- Staff training
- Team leadership
- Team collaboration
- Critical thinking
- Effective communication
- Physical labor
Languages
English/Spanish
Professional
Affiliations
- I do bartending events on free time, hobbies and business.
Timeline
Lead Server
Thai Bites
2021.04 - Current
Bartender/Server
CPK
2015.01 - 2018.10
Maitance/Janitorial Worker
Universal Buiding Services
2010.09 - 2018.11
Hollywood High School