Joel Rowntree
Hope,MI
Summary
My career objective is simple. I come to work each day to do the best I can at whatever I set out to accomplish. I learn as much as possible from others with more experience and strive to keep an open mind and share knowledge with others. I am very skilled at figuring things out and I bring a different perspective to the table when there is a problem that needs a solution.
Overview
7
7
years of professional experience
Work History
Heavy Equipment Tech III
Michigan CAT
Saginaw, MI
10.2023 - Current
- Directed daily maintenance and repair of heavy equipment, including scheduling repairs and ordering parts.
- Maintained records of work performed on each piece of equipment.
- Provided technical guidance to other employees regarding operation and maintenance of heavy equipment.
- Inspected machines prior to beginning operations to identify potential hazards or unsafe practices.
- Inspected machines for needed repairs, created quotes and informed service writers of repairs.
Field Service Tech II
Ring Power
Ocala, FL
07.2020 - 08.2023
- Developed and maintained relationships with customers to ensure customer satisfaction.
- Provided technical assistance to other field technicians as needed.
- Resolved customer complaints promptly and professionally.
- Prepared reports on daily work activities and provided feedback to management team.
- Assisted with onboarding new employees into the Field Service team.
- Maintained a database of client records, including contact information and details about past services performed.
- Tracked expenses related to travel costs, tools, materials., associated with each job.
Heavy Equipment Tech II
Ring power CAT
Ocala, FL
06.2020 - 07.2020
- My responsibilities included hydraulic, mechanical and electrical as well as engine aftertreatment troubleshooting and repair.
- I troubleshot and performed repairs to CAT financial, Rental store and customer machines.
- Effectively diagnosed and spoke with customers about issues and created service quotes in a timely manner.
- Since I’ve been with Ringpower, I have had the opportunity to take on a lot of electrical troubleshooting and it has allowed me to further my knowledge base of cat systems operations and I have gained a lot of knowledge of typical failures.
- Rebuilt hydraulic cylinders using a hydraulic cylinder bench.
Field Service Tech II
Peterson CAT
The dalles, OR
02.2017 - 04.2020
- My responsibilities included troubleshooting and repairs of all kinds of CAT and non-CAT equipment for the rental department and customers
- I performed ANSI inspections on equipment in the field and in shop
- I Performed major repairs to landfill and heavy construction equipment in the field while conforming to strict safety regulations at mine sites and landfills.
Utility person
Peterson cat
the dalles, OR
- My initial responsibilities in this position were to inspect rental equipment upon check in and check out and keep rental equipment in order in the yard
- I was allowed to make repairs to rental equipment and took on the duties as I saw fit
- It became apparent after a few months that I was overqualified and exceeding expectations in the position I was in and that I would be more useful in a field service position.
Education
Loveland High school
05.2000
Skills
- Excell at electrical circuit troubleshooting
- Quick and efficient diagnostic and repair of hydraulic and mechanical faults
- Strong work ethics
- Ability to speak to customers about concerns and work quickly and efficiently through them with customers
- Excell at MIG and SMAW welding and fabrication
- Troubleshooting aftertreatment systems effectively and efficiently
- GPS Navigation 2d and 3d grade control troubleshooting experience
- Job Prioritizing
- Visual Inspection
Activities
I enjoy spending time with family and friends and competing in local drag racing events. I am a “workaholic” and my work never seems to end as I am constantly working on building, fabricating or repairing something that is broken.
Timeline
Heavy Equipment Tech III
Michigan CAT
10.2023 - Current
Field Service Tech II
Ring Power
07.2020 - 08.2023
Heavy Equipment Tech II
Ring power CAT
06.2020 - 07.2020
Field Service Tech II
Peterson CAT
02.2017 - 04.2020
Utility person
Peterson cat
Loveland High school
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