Joel Ruiz
Houston,TX
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
13
13
years of professional experience
1
1
Language
Work History
Sports Brand Manager
GYMWEED Energy (Muscle Milk)
Benicia, CA
06.2022 - 09.2023
- Create brand awareness to increase sales within national gyms
- Educated consumer on benefits of product
- Sale products to gyms, national gyms, and supplement retailers.
- Mentored junior team members, fostering professional growth and development within department
- Collaborated with cross-functional teams for successful product launches and coordinated marketing efforts
Senior Benefit Consultant
GoHealth LLC
Illinois, IL
01.2021 - 08.2022
- Assess and identify needs of customer by phone
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options
- Produce sales by navigating complex buying experience of healthcare transparent and efficient
- Demonstrate exceptional customer service, as face of business.
Sales Manager
Vital Pharmaceuticals (Bang Energy)
Westin, Florida
01.2019 - 12.2021
- Managed over 100 accounts while ensuring great customer service.
- Developed marketing strategies to increase sales and products exposure within assigned territory
- Partnered and communicated effectively with distributors such as Europa Sports and New York Barbell to fill customer orders
- Maintained solid relationship with customers by exceeding expectations and resolving concerns immediately.
- Built long-lasting client relationships through excellent customer service and consistent followups
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services
Brand Ambassador
Glanbia Performance Nutrition (Optimum Nutrition, Isopure, BSN)
Downers Grove, IL
01.2012 - 12.2019
- Managed over 60 accounts to ensure relationship growth between brand and customers
- Identified, developed and evaluated marketing strategies based on knowledge of company's mission and market trends
- Coordinate live demo events with key accounts to recruit new consumers, profitability and product education
- Inter-facing with accounts in Houston, Woodlands, Conroe, Clear Lake, Pearland, Victoria and Corpus Christi.
- Provided valuable feedback to clients regarding consumer reactions, preferences, and suggestions for improvements based on firsthand experience promoting their products.
Brand Ambassador
5 Hour Energy
Houston, TX
01.2011 - 12.2012
- Established and maintained positive relationships with customers.
- Educated consumers about product benefits, leading to increased interest and sales conversions.
- Boost customer base, acquiring new customers and identify needs to deliver relevant products
- Network within communities to identify and capitalize business opportunities
- Conduct and analyze customer surveys and feedback
- Plan, coordinate and execute promotional events.
Education
Associate in Arts (AA) in Liberal Arts & Sciences -
Houston Community College
Skills
Excellent customer service
Public relations (10 years)
Digital marketing (10 years)
Time management (10 years)
Branding (10 years)
Customer service (10 years)
Sales Management (10 years)
Bilingual (10 years)
Spanish (10 years)
Marketing (10 years)
Event planning (10 years)
Adobe Lightroom (2 years)
Adobe Photoshop (10 years)
MS Office
Timeline
Sports Brand Manager
GYMWEED Energy (Muscle Milk)
06.2022 - 09.2023
Senior Benefit Consultant
GoHealth LLC
01.2021 - 08.2022
Sales Manager
Vital Pharmaceuticals (Bang Energy)
01.2019 - 12.2021
Brand Ambassador
Glanbia Performance Nutrition (Optimum Nutrition, Isopure, BSN)
01.2012 - 12.2019
Brand Ambassador
5 Hour Energy
01.2011 - 12.2012
Associate in Arts (AA) in Liberal Arts & Sciences -
Houston Community College