JOEL SAGER
IT TRANSFORMATION PROFESSIONAL & VALUE CREATOR
Bethel Park,PA
Summary
Tech savvy IT Executive with 24 years of complex service development and delivery management experience to support IT operations. Background in successful IT implementation and presentation to key stakeholders. Successfully coordinates project work to mitigate risks and solve technical issues while providing IT budget oversight. Builds positive long-term relationships with internal and external stakeholders to make a real business impact.
Overview
24
24
years of professional experience
7
7
years of post-secondary education
Work History
Information Technology/Project Manager
Horizon Farm Credit
Mechanicsburg, PA
11.2007 - 07.2022
- Oversaw award-winning ITIL-certified service desk, desktop support and application support staff; implemented analytics software to reduce new agent call times by 50%; increased overall customer satisfaction score by 7%
- Participated in services sales cycle; guided team of international remote and onsite staff to partner with other Farm Credit associations to initiate mobile sales application, contributing to 13% increase in sales
- Participated on committee that researched and implemented new suite of loan origination and servicing applications for 3,000 users across 15 states and Puerto Rico, resulting in elimination of 12 standalone applications and reducing related network expenses by 24%
- Managed company-level architecture, platform and data configuration processes and implementation protocols
- Coordinated third-party vendors and cross-functional IT teams to seamlessly deliver effective solutions
- Created and maintained key metrics reporting
- Mentored team in service delivery through robust professional development program and training opportunities
Manager of Outpatient Applications
Select Medical Corporation
Mechanicsburg, PA
07.2007 - 10.2007
- Used coordination and planning skills to implement new version of patient care documentation application for 22,000 users at 550 rehabilitation facilities
Director of Business Development
Prelude Services
Camp Hill, PA
05.2005 - 06.2007
- Conducted over 50 nationwide Healthcare IT consulting assessments and recommended process improvements that had strategic business value
- Increased customer base by 150%
- Evangelized service offerings to customers and developed long-term relationships
- Modified company branding initiatives and marketing collateral content and design for a 2x improvement in sales leads
Manager of Application Services
Prelude Services
Camp Hill, PA
03.2000 - 04.2005
- Supervised team in creating electronic medication administration record and web-based physician’s order entry applications; sold and installed at over 100 retirement communities
- Increased supported third-party applications by 125%
- Led team in creating first ever data warehouse and business intelligence application for customers
Clinical Team Leader
Prelude Services
Camp Hill, PA
08.1999 - 03.2000
- Managed team to implement electronic health record software for 2,500 users at over 20 multi-state full service retirement communities
Web Developer and Help Desk Leader
Prelude Services
Camp Hill, PA
05.1998 - 08.1999
Education
Master of Science - Information Systems Management
Duquesne University
Pittsburgh, PA 08.1996 - 05.1998
Master of Business Administration - Finance
Duquesne University
Pittsburgh, PA 08.1996 - 05.1998
Bachelor of Arts - Economics And Business, Minor: Accounting
University of Pittsburgh
Pittsburgh, PA 09.1991 - 04.1995
Skills
Strategic Thinker
Operations management
Service Delivery/ServiceNow
Customer Engagement
Business Development
Agile/Scrum Project Management
Consulting
Strategic planning
Written and Oral Communication
Staff Management
Training and mentoring
Data Analysis Tools
Azure Environment
CompTIA A Certified
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt
Timeline
Information Technology/Project Manager
Horizon Farm Credit
11.2007 - 07.2022
Manager of Outpatient Applications
Select Medical Corporation
07.2007 - 10.2007
Director of Business Development
Prelude Services
05.2005 - 06.2007
Manager of Application Services
Prelude Services
03.2000 - 04.2005
Clinical Team Leader
Prelude Services
08.1999 - 03.2000
Web Developer and Help Desk Leader
Prelude Services
05.1998 - 08.1999
Master of Science - Information Systems Management
Duquesne University
08.1996 - 05.1998
Master of Business Administration - Finance
Duquesne University
08.1996 - 05.1998
Bachelor of Arts - Economics And Business, Minor: Accounting
University of Pittsburgh
09.1991 - 04.1995