Joel Santos
Round Rock,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
Work History
Bilingual Claims Agent
State Farm
08.2021 - Current
- Developed strategies to perform accurate and consistent translations.
- Maximized quality control of translated documents.
- Created detailed reports on accuracy of translated documents.
- Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
- Completed precise translations of official documents with correct words and phrasing to meet legal standards.
- Coordinated with contracting department to resolve payer issues.
Bilingual Customer Service Representative
CDC- Center of Disease Control
10.2019 - 07.2021
- Documented conversations with customers to track requests, problems and solutions.
- Handled translation calls with open and clear communication skills to quickly get to root of each issue.
- Completed special forms and required documentation to help callers obtain needed services and resolve issues.
- Answered more than 300 inbound calls from customers daily.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
Distribution Supervisor/Client Relationship Manager
Terry Blacks LLC
10.2017 - 11.2019
- Established new and maintained existing client relationships by cultivating open and positive dialogue, delivering high-quality service and following up after sales close.
- Maintained long-term, profitable relationships with clients through problem solving, issue resolution and recommendation of new products and services.
- Addressed inquiries from clients and relationship management department team members.
Education
Bachelor of Science - Computer Engineering
The University of Texas At Dallas
Richardson, TX11.2024
Associate of Applied Science - Business Administration
Brookhaven College
Dallas, TX08.2020
Skills
- Creative Solutions
- Coverage Determination
- Project Requirements
- Retail Sales Customer Service
- Freight Operations
- Critical Thinking
- Verbal and Written Communication
- Finance and Accounting Operations
Timeline
Bilingual Claims Agent
State Farm
08.2021 - Current
Bilingual Customer Service Representative
CDC- Center of Disease Control
10.2019 - 07.2021
Distribution Supervisor/Client Relationship Manager
Terry Blacks LLC
10.2017 - 11.2019
Bachelor of Science - Computer Engineering
The University of Texas At Dallas
Associate of Applied Science - Business Administration
Brookhaven College