Summary
Overview
Work History
Education
Skills
Languages
Work Availability
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Victoria Contreras

Victoria Contreras

Wenatchee,WA

Summary

Friendly Medical Receptionist offering excellent skills in patient relations and office management. Skilled using Epic appointment scheduling system to manage over 300-400 patients weekly. Organized and accurate in managing patient flow. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records and front desk management. Offers successful career history comprising more than 2 years. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Astute medical administrative professional trained in appointments, front desk management and recordkeeping. Helps staff maintain office operations at optimal levels with great organizational and multitasking abilities. Skilled at typing correspondence and managing files. Hardworking Bilingual Medical Reseptionist brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members. Versatile professional serves as first point of contact for patients by verifying insurance, handling paperwork and preparing records. Patient-oriented and helpful candidate familiar with MS Office and EHR systems coupled with thorough knowledge of medical terminology. Committed to providing personalized service and quality patient care. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

22
22
years of professional experience

Work History

Bilingual Medical Receptionist in Orthopaedics

Confluence Health
04.2021 - Current
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Received and routed laboratory results to correct clinical staff members.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Managed office bookkeeping with insurance billing and patient payments.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Maintained current and accurate medical records for patients.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Assisted with medical coding and billing tasks.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Completed patient referrals to other medical specialists.
  • Notified manager of incidents and potential incidents relating to patients and staff for swift action.
  • Supported office staff and operational requirements with administrative tasks.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Send ready to service forms for veterans administration, made sure our veterans were covered in a timely manner. Help get referrals for final authorization.
  • Interpret in Spanish in our office where needed.

Staffing Specialist, Manager

PeopleReady, A TrueBlue
11.2018 - 04.2021
  • Collaborated with manager to determine department's short and long-term hiring needs.
  • Performed urinalysis testing to discourage illegal drugs use in company.
  • Developed and facilitated new-hire orientations.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Managed and motivated employees to be productive and engaged in work.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed and implemented business strategies to achieve business goals and stay competitive.
  • Controlled costs to keep business operating within budget and increase profits.
  • Improved safety procedures to create safe working conditions for workers.
  • Advertised job opportunities on social media platforms and job boards.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Scheduled interviews with potential candidates, filled out required paperwork and prepared introduction manuals.
  • Accomplished multiple tasks within established timeframes.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Planned and budgeted accurately to provide business with resources needed to operate smoothly.
  • Developed guidelines, questionnaires and processes for assessing, interviewing, and onboarding phases.
  • Onboarded new employees with training and new hire documentation.

Bridge Collector

City of Laredo Bridge System
03.2014 - 08.2018
  • Make sure my area was clean
  • Count my monies to turn in after shift
  • Charge pedestrian to cross bridge by foot or car
  • If needed to stay longer or another shift i did.
  • Directed day-to-day collections functions.

Receptionist/Triage

Dr. Isaias Garza
11.2012 - 03.2014
  • Answered phones 2
  • Called in prescription
  • Call insurance to verify coverage
  • Took payments for copays
  • Triage, BP, temperature
  • Input patients information
  • Help assist with Doctor in minor Procedures
  • Routed incoming mail and messages to relevant personnel without delay.
  • Collected [Type] payments, processed transactions and updated relevant records.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Corresponded with clients through email, telephone, or postal mail.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Resolved customer problems and complaints.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Responded to inquiries from callers seeking information.
  • Maintained confidentiality of information regarding clients and company.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Answered central telephone system and directed calls accordingly.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled assignments independently with good judgement and critical thinking skills.

CSR/Cashier

JCpenney Retail Store
11.2011 - 03.2012
  • Rang up sales for Customers
  • Had customers apply for credit cards
  • Help fold and put away clothes
  • Counted my box/registers
  • Help in other departments
  • Welcomed customers and helped determine their needs.
  • Answered questions about store policies and addressed customer concerns.
  • Used POS system to enter orders, process payments and issue receipts.
  • Performed cash, card and check transactions to complete customer purchases.
  • Built relationships with customers to encourage repeat business.
  • Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
  • Processed refunds and exchanges in accordance with company policy.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Greeted customers entering store and responded promptly to customer needs.
  • Tallied cash drawer at beginning and end of each work shift.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Stocked, tagged and displayed merchandise as required.
  • Addressed customer needs and made product recommendations to increase sales.
  • Operated cash register to record transactions accurately and efficiently.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Worked with floor team and managers to meet wide range of customer needs.

CSR/Cashier/trainer/Manager

Chick-fil-A, LAREDO
08.2001 - 09.2011
  • Registers
  • Drivethru
  • Take customers orders over phone
  • Do deliveries
  • Did the holiday catering and year round catering
  • Compose all holiday parties/festivities 3
  • Help in the kitchen
  • Count registers and deposits in bank
  • Labor reports
  • Inventory at end of month
  • Manage/schedules over 50 employees
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Operated cash register to record transactions accurately and efficiently.
  • Upsold additional products and services to customers, increasing revenue.
  • Performed cash, card and check transactions to complete customer purchases.
  • Welcomed customers and helped determine their needs.
  • Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Addressed customer needs and made product recommendations to increase sales.
  • Lifted up to [Number] pounds at once and used forklift to move heavier loads.
  • Processed refunds and exchanges in accordance with company policy.
  • Set up new sales displays each week with fresh merchandise.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Learned duties for various positions and provided backup at key times.
  • Tallied cash drawer at beginning and end of each work shift.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Built relationships with customers to encourage repeat business.
  • Restocked and organized merchandise in front lanes.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Used POS system to enter orders, process payments and issue receipts.
  • Greeted customers entering store and responded promptly to customer needs.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Answered questions about store policies and addressed customer concerns.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Stocked, tagged and displayed merchandise as required.

Education

High School Diploma -

United High School

Diploma of Billing and Coding Specialist - Medical Insurance Billing

Kaplan College
Laredo, TX
05.2011

Skills

  • Equipment Troubleshooting and Maintenance
  • Computerized Maintenance Management Systems
  • EMR Systems
  • Referral Tracking
  • Insurance Verification
  • Referral Verification
  • Reading Comprehension
  • Patient Callbacks
  • Checking Patient Details
  • Reminder Calls
  • Patient Scheduling
  • Office Coordination
  • Call Transfers
  • Adaptable and Flexible
  • Appointment Scheduling
  • Creative Solutions
  • Regulatory Documentation
  • Organization and Time Management
  • Teamwork and Collaboration
  • Telephone Etiquette
  • Patient Database Maintenance
  • Typing and Filing
  • Petty Cash Management
  • CPT Coding
  • Co-Payment Collection
  • Office Supplies and Inventory
  • Patient Referral
  • Answer Telephones
  • Critical Thinking
  • Reactions Awareness
  • Paperwork Coordination
  • Front Desk Operations
  • Patient Relations
  • Computer Proficiency
  • HIPAA Guidelines
  • Information Assurance
  • Calendar and Appointment Management
  • Medical Billing and Coding
  • Healthcare Administration
  • Bilingual English)
  • Bilingual (Spanish
  • Bilingual in Spanish and English
  • Medical Abbreviations
  • Medical Insurance

Languages

English
Full Professional
Spanish
Native or Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

I am the embodiment of all your hard work
Abel Mendoza

Timeline

Bilingual Medical Receptionist in Orthopaedics

Confluence Health
04.2021 - Current

Staffing Specialist, Manager

PeopleReady, A TrueBlue
11.2018 - 04.2021

Bridge Collector

City of Laredo Bridge System
03.2014 - 08.2018

Receptionist/Triage

Dr. Isaias Garza
11.2012 - 03.2014

CSR/Cashier

JCpenney Retail Store
11.2011 - 03.2012

CSR/Cashier/trainer/Manager

Chick-fil-A, LAREDO
08.2001 - 09.2011

High School Diploma -

United High School

Diploma of Billing and Coding Specialist - Medical Insurance Billing

Kaplan College
Victoria Contreras