Yenifer Alfaro Rodriguez
East Wenatchee,WA
Summary
Developed skills in fast-paced medical environment, focusing on patient care and clinical support. Expertise in patient interaction and medical documentation, ensuring smooth workflows and accurate records. Eager to transition into new field, bringing valuable healthcare experience and adaptability to diverse professional settings.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Registered Medical Assistant
Confluence Health
03.2025 - 11.2025
- Assisted patients in scheduling appointments and managing inquiries efficiently.
- Provided support in verifying insurance information for patient eligibility.
- Handled patient check-in and check-out processes smoothly and accurately.
- Maintained organized patient records using electronic health record systems.
- Communicated effectively with medical staff to relay patient concerns promptly.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Managed patient registration process, confirming data accuracy and completeness.
- Handled customer service inquiries in person, via telephone and through MyChart private Messaging.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Took copayments and compiled daily financial records.
- Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
- Managed waiting room operations effectively, addressing any issues or concerns that arose during peak hours.
- Provided compassionate support for patients facing financial challenges, assisting them in navigating available resources and payment options.
Sales Associate
Kroger
07.2022 - 12.2024
- Operated point-of-sale systems, processing transactions accurately and quickly.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Answered customer questions about sizing, accessories, and merchandise care.
- Resolved customer inquiries efficiently through multiple communication channels.
- Maintained accurate records of customer interactions and transactions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Education
Medical Assistant Certificate - Health Education
Wenatchee Valley College
Wenatchee, WA08-2024
Associate of Science - Liberal Arts And Sciences
Wenatchee Valley College
Wenatchee, WA07-2023
Skills
- Patient scheduling
- Insurance verification
- Electronic health records
- Patient check-in processes
- Medical terminology
- Customer service excellence
- Conflict resolution
- Appointment management
- Financial transaction processing
- Empathetic communication
- Workflow optimization
- Time management skills
- Multi-channel communication
- Medical records management
- Privacy and confidentiality
- Infection control procedures
- First aid and CPR
- Maintaining confidentiality
- EMR / EHR
Certification
- RMA - Registered Medical Assistant in the state of Washington
- BLS "Basic Life Support" Certification (CPR/ AED)
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Registered Medical Assistant
Confluence Health
03.2025 - 11.2025
Sales Associate
Kroger
07.2022 - 12.2024
Medical Assistant Certificate - Health Education
Wenatchee Valley College
Associate of Science - Liberal Arts And Sciences
Wenatchee Valley College