Applying for a career to enhance the abilities and skillset in the degree of Medical Assisting Personable Medical Assistant bringing 5 years of hands-on experience balancing problematic administrative and clinical duties to achieve patient satisfaction. Offering thorough understanding of medical registration process and procedures to streamline client processing. Compassionate and respectful collaborator recognized for delivering high-quality healthcare and excellent customer service.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Registered Medical Assistant
Monroe Carell Jr. Children's Hospital Vanderbilt
Nashville, TN
02.2023 - Current
Performed patient assessments, including vital signs and medical history documentation.
Assisted physicians in exams, treatments, and procedures.
Prepared laboratory specimens for analysis and organized lab results.
Provided instruction to patients on medication usage and treatment plans.
Verified insurance coverage and processed payments from patients.
Maintained clinical records according to HIPAA regulations.
Ordered supplies, maintained inventory levels, and stocked exam rooms with necessary equipment.
Greeted patients upon arrival at the office and managed scheduling of appointments.
Answered incoming calls, responded to inquiries, and scheduled follow-up visits as needed.
Administered injections under direct supervision of a physician or nurse practitioner.
Educated patients about health maintenance activities such as diet modification, exercise programs, smoking cessation advice.
Processed prescription refills in accordance with established protocols.
Managed daily data entry into electronic health record systems.
Collected specimens for laboratory testing according to accepted standards.
Ensured all medical equipment was functioning properly prior to use.
Performed quality control measures for accuracy of test results.
Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
Recorded vital signs and medical history for 68 patients each shift.
Measured vital signs and took medical histories to prepare patients for examination.
Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
Documented notes during patient visits.
Cleaned and maintained medical equipment following procedures and standards.
Organized charts, documents and supplies to maintain team productivity.
Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
Administered rapid tests for COVID and strep to help clinical staff assess conditions.
Labeled and completed lab requisitions using ICD and CPT coding.
Assessed, documented and monitored vital signs for patients within outpatient setting.
Registered Medical ASSISTANT (Premier Medicalgroup Family Medicine/ pediatrics)
Premier Medicalgroup Family Medicine/ pediatrics
05.2020 - Current
Responsible for assisting Provider with Pediatric/ Family medicine Patient assessments
Responsible for communicating with the pharmacy for medication refills from doctor, responsible for performing EKG’s on patients, responsible for administration of injections and vaccinations to patients, responsible for collection of specimens and input specimens in LabCorp, responsible for collection of vital signs and patient charting
Responsible for collection of blood and urine specimens
Responsible for wearing proper PPE during procedures assisted by providers
Responsible for covid-19 swabbing
Responsible for assisting with procedures and setting up sterile trays for provider
Responsible for assisting with well woman visits
Responsible for maintaining HIPAA guidelines when providing results to patients.
Medical ASSISTANT (Premier Medicalgroup pediatrics walk-in)
Premier Medicalgroup pediatrics walk-in
01.2020 - 04.2020
Responsible for assisting NP and Provider with Pediatric Patient assessments
Responsible for communicating with the pharmacy for medication refills from doctor, responsible for performing EKG’s on patients, responsible for administration of injections and vaccinations to patients, responsible for collection of specimens and input specimens in LabCorp, responsible for collection of vital signs and patient charting
Responsible for collection of blood and urine specimens
Responsible for wearing proper PPE during procedures assisted by providers
Responsible for maintaining HIPAA guidelines when providing results to patients.
Medical ASSISTANT (North Clarksville Medical Center)
North Clarksville Medical Center
01.2019 - 03.2020
Responsible for handling patient accounts, billing questions
Responsible for triaging patients for the doctor
Responsible for the performance of end of day patient counts
Responsible for exemplifying great customer service to waiting patients
Responsible for communicating with the pharmacy for medication refills from doctor, responsible for performing EKG’s on patients, responsible for administration of injections to patients, responsible for collection of specimens and input specimens in LabCorp, responsible for patient assessments, and collection of vital signs
Responsible for collection of blood and urine specimens
Responsible for obtaining Urine Drug Screen per FDA Standards.
Medical ASSISTing intern (North Clarksville Medical Center)
North Clarksville Medical Center
01.2019 - 01.2019
Responsible for demonstrating how to handle patient accounts, billing questions
Responsible for demonstrating triaging patients for the doctor
Responsible for demonstrating how to perform patient counts for end of the shift
Responsible for demonstrating great customer service to waiting patients
Responsible for demonstrating how to call in medication refills for doctor, responsible for demonstrating how to performing EKG on patients, responsible for demonstrating how to carefully administer injections to patients, responsible for demonstrating the ability to collect specimens and input specimens in LabCorp, responsible for demonstrating the ability to perform full patient assessments, and vital signs
Responsible for demonstrating per clinical task how to draw blood and carefully handle needles to avoid needle stick.
Economic support specialist (state of georgia)
State of Georgia
01.2017 - 01.2019
Responsible for handling 35+ calls in regards to SNAP and Medicaid, Responsible for renewals and applications for new clients, Responsible for handling and discarding client paperwork, Responsible for attending all trainings and state meetings, Responsible for accurately processing and keeping State time sheets, Responsible for accurately processing and using State interfaces with DDS, DOL, Child support, GAMMIS, work number, and Vital Records.
ALBANY PRIMARY HEALTHCARE INTERN
01.2017 - 01.2017
Responsible for helping to handle patient accounts and billing questions, in charge of triaging patients for the doctor, Responsible for patient counts at the end of the shift, Responsible for providing great customer service to waiting patients.
CCC Childcare Phone Agent (DFCS)
DFCS
01.2016 - 01.2017
Handled 35+ calls regarding childcare funding, processed renewals and applications for new clients, Handled and discarded client paperwork, sent district contact emails for escalations, created certificates for provider changes and assisted with accurately reporting changes of income and household size.
Sales Support Representative (AT&T)
AT&T
01.2013 - 01.2016
Assisted customers with purchasing equipment and accessories, completed monthly and weekly inventory counts, managed and processed inventory, accessed and monitored customer accounts, managed cash control, viewed and performed reset of new floor plans, performed adjustments and transfers of store merchandise and traveled for annual sales meetings.
Store General manager (F.Y.e.)
F.Y.e.
01.2011 - 01.2013
Managed employees, assisted with quarterly inventories, managed cash control, managed inventory, hired and terminated employees, created schedules for staff, controlled floor traffic during peak times, attended sales calls and team meetings, conducted interviews for potential new hires, managed loss prevention, and handled customer complaints and escalations.
Senior assistant manager/ 2nd assistant (F.Y.e.)
F.Y.e.
01.2008 - 01.2011
Assisted with scheduling staff for shifts, conducted interviews for potential new hires, controlled floor traffic during peak times, managed cash control, handled floor plans, assisted with quarterly inventory counts, and handled customer complaints and issues.
Education
ASSOCIATES OF SCIENCE MEDICAL ASSISTING SCIENCE WITH HONORS -
Keiser University
06.2019
Associates of art in healthcare administration/medical records -
University of Phoenix (Online)
01.2015
early childhood care and education specialist -
Albany Technical College
04.2008
Skills
Registered Medical Assistant(AMT)
Certified in Phlebotomy and Specimen Collection
Certified in Patient assessment, vital collection, and patient data
Certified on administration of EKG
Trained in Administration of Injections
Trained in Medical record keeping and Billing/ Coding
Certified in CPR/first aid
Trained in Patient Scheduling
Trained in ICD-9 and ICD-10 coding process
Certified in Medical Terminology
Certified in Healthcare administration
Proficient in Microsoft office applications
Trained on Management
Trained on how to process renewals, applications, and changes
Certified in childcare and child development
Privacy and confidentiality
First-aid and CPR
Patient Assessments
Medical Records Management
HIPAA Compliance
Clinical Documentation
Medical Equipment Operation
Medical terminology proficiency
Patient Care Coordination
Regulatory Compliance
Inventory Management
Medical Terminology
Infection control procedures
Clinical applications
Immunization Administration
Needs assessments
Medical Billing
Patient Scheduling
Medical Coding
Medication Administration
Healthcare billing
Insurance Verification
Vital Sign Monitoring
Electronic Health Records Management
Volunteer Experience
Pines Personal Care Home, Albany, Georgia, 2017-01-01, 2018-12-31
Certified Child Life Specialist at Monroe Carell Jr Children's Hospital At VanderbiltCertified Child Life Specialist at Monroe Carell Jr Children's Hospital At Vanderbilt