- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Passionate about balancing physical health with mental and emotional wellness
- Enjoy hobbies that combine physical activity with outdoor exploration
- Learning new cooking techniques and expanding my culinary skills
- Music
- DIY and Home Improvement
Joel Sebring
Sevierville,TN
Summary
Senior IT professional with more than ten years of experience supporting enterprise Windows and mac environments across large user populations. Proven leader in desktop support operations, endpoint security, and enterprise device management. Experienced in mentoring technical teams, leading projects, and developing documentation and training that improves service delivery and operational consistency. Strong background in Microsoft Intune, Active Directory, identity management, and endpoint lifecycle management. Known for solving complex technical issues, strengthening security posture, and supporting organizations with reliable and scalable technology solutions.
Overview
13
13
years of professional experience
1
1
Certification
Work History
IT Manager
Revel Group / Anakeesta
04.2025 - Current
- Oversaw IT department operations and training.
- Lead administration of enterprise Windows and mac endpoint environments supporting more than 400 employees across multiple departments. Provide senior technical leadership for desktop support operations, endpoint security, and identity management systems.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Serve as senior escalation point for complex endpoint, identity, and application issues
- Implement automation using PowerShell that reduced ticket resolution time by 40 percent
- Develop documentation and operational procedures to strengthen team consistency and improve support response times
- Collaborate with leadership, operations teams, and external vendors to deliver reliable technology services
- Mentor junior IT staff and guide troubleshooting across desktop support operations
- Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
- Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
- Led technology selection and rollout, focusing on organizational planning and supplier service-level agreements.
IT Systems Administrator
Revel Group / Anakeesta
07.2023 - 04.2025
- Provided advanced technical support and administration across enterprise endpoint environments and SaaS platforms. Focused on security, automation, and process improvement.
- Administered user lifecycle management across identity platforms including Microsoft Entra
- Managed onboarding and offboarding of employees.
- Standardized onboarding and offboarding processes across multiple systems to improve security and operational efficiency
- Supported enterprise desktop environments and acted as escalation support for advanced technical issues
- Created documentation and training materials to improve team troubleshooting capabilities
- Partnered with finance and operations teams to manage software licensing and vendor relationships
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Oversaw file system and storage upgrades while safeguarding data integrity and redundancy.
- Drove continuous improvement of IT governance processes.
- Provisioned new software and hardware for use, following established security policies.
- Completed reports detailing network and systems performance and downtime issues.
Help Desk Technician
Verve IT
09.2022 - 07.2023
- Delivered high volume remote technical support across endpoint systems, SaaS applications, and identity platforms.
- Resolved more than 30 technical tickets daily across endpoint, authentication, and system access issues
- Reduced ticket handling time by 20 percent through process improvements and documentation
- Developed internal documentation and user training materials to improve self service resources
Information Technology System Support
The Dollywood Company
05.2015 - 01.2022
- Supported enterprise systems and POS infrastructure across a large hospitality environment.
- Provided technical support for endpoints, POS systems, and business applications
- Installed and configured hardware, cabling, and workstation deployments
- Delivered user training and technical guidance to operational teams
- Maintained network connectivity, workstation performance, and system availability
IT Analyst and Support Roles
Ripley’s Aquarium and Dollywood Company
01.2013 - 01.2015
- Supported enterprise Windows environments, POS platforms, patch management, and hardware deployments. Assisted with vendor coordination and technology rollouts.
Education
Associate of Applied Science - Information Technology
Fountainhead College of Technology
Knoxville, TNSkills
- Endpoint and Desktop Administration
- Windows and macOS administration
- Microsoft Intune device management and application deployment
- Endpoint lifecycle management and provisioning
- Hardware deployment and workstation configuration
- Patch management and system updates
- Identity and Access Management
- Active Directory
- Microsoft Entra ID
- Okta identity management
- Single sign on and multi factor authentication
- User lifecycle and access management
- Security and Endpoint Protection
- Endpoint security policy implementation
- Security incident response and remediation
- Compliance and audit readiness
- Conditional access and device compliance
- IT Operations
- Incident management and escalation support
- Desktop support leadership and coordination
- Documentation and knowledge base development
- End user training and technical communication
- Vendor coordination and technology procurement
- Automation and Scripting
- PowerShell automation
- Bash and Python scripting
- Workflow automation for onboarding and offboarding
- Technical support scheduling
- Risk mitigation planning
- Information confidentiality
- IT risk management
Websites
Certification
- CompTIA A+
- CompTIA Network+
Interests
Timeline
IT Manager
Revel Group / Anakeesta
04.2025 - Current
IT Systems Administrator
Revel Group / Anakeesta
07.2023 - 04.2025
Help Desk Technician
Verve IT
09.2022 - 07.2023
Information Technology System Support
The Dollywood Company
05.2015 - 01.2022
IT Analyst and Support Roles
Ripley’s Aquarium and Dollywood Company
01.2013 - 01.2015
Associate of Applied Science - Information Technology
Fountainhead College of Technology