Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
CustomerServiceRepresentative

Joel Siber

Courier
Alexandria,LA

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

5
5
years of professional experience

Work History

Delivery Courier

FedEx:Ground
05.2020 - Current
  • Followed company policies and procedures during shift.
  • Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
  • Drove safely at all times to avoid accidents and harm.
  • Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
  • Handled receipt, storage, identification and delivery of products for clients.
  • Skilled at working independently and collaboratively in team environments.

Account Manager

Affordable Home Furnishing
11.2018 - 05.2020
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Educated clients on new products or services to increase customer engagement with brand.
  • Facilitated client satisfaction and renewed customer relations to drive growth.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Persistently reached out to customers with extremely past due accounts to recover lost revenue.
  • Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
  • Worked in call center environment handling 300 manual and automatically dialed outbound calls.

Education

Cybersecurity And Information Assurance - Cybersecurity

Western Governors University
Salt Lake City, UT
11.2026

Skills

  • Tech-savviness
  • Professionalism
  • Stress management
  • Customer Service
  • Account Management
  • Product Knowledge
  • Time Management
  • Accurate Documentation

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

When You Want to Succeed As Bad As You Want to Breath, Then You'll Be Successful.
Eric Thomas

Timeline

Delivery Courier

FedEx:Ground
05.2020 - Current

Account Manager

Affordable Home Furnishing
11.2018 - 05.2020

Cybersecurity And Information Assurance - Cybersecurity

Western Governors University

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