Summary
Overview
Work History
Education
Skills
Timeline
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Michael Mallouk

flushing,ny

Summary

Dynamic and reliable Delivery Courier with Amazon, recognized for enhancing customer satisfaction through effective communication and problem-solving. Expert in route planning and GPS technology, consistently reducing complaints and optimizing delivery efficiency. Proven ability to build strong relationships and collaborate with teams, ensuring timely and accurate package delivery.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

4
4
years of professional experience

Work History

Delivery Courier

Amazon
10.2021 - Current
  • Followed company policies and procedures during shift.
  • Developed strong relationships with customers through courteous service and proactive problem-solving abilities.
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Reduced customer complaints by providing timely updates and maintaining clear communication throughout the delivery process.
  • Demonstrated a strong commitment to customer service excellence by maintaining a courteous demeanor in challenging situations and going above and beyond to ensure complete satisfaction.
  • Collaborated with team members to coordinate large-scale deliveries and optimize overall efficiency within the company.
  • Contacted customers to confirm delivery details and locations.
  • Adapted quickly to changing circumstances in real-time situations such as weather-related delays or unexpected road hazards.

Education

High School Diploma -

Francis Lewis High School
Queens, NY
06-2017

Skills

  • Punctuality
  • GPS technology
  • Load organization
  • Route planning
  • Tech-savviness
  • Working independently
  • Package delivery and Pick-up
  • Customer service
  • Heavy lifting
  • Loading and unloading
  • Problem-solving
  • Relationship building and rapport
  • Delivery management
  • Team collaboration
  • Physical stamina
  • Relationship building
  • Effective communication
  • Active listening
  • Reliability
  • Multitasking ability

Timeline

Delivery Courier

Amazon
10.2021 - Current

High School Diploma -

Francis Lewis High School
Michael Mallouk